Ofgem Protects Customers Of Bluegreen Energy Services Limited

Bluegreen Energy Services Limited has announced they are ceasing to trade. Bluegreen Energy supplies around 5,900 domestic customers and a small number of non-domestic customers.  

Under Ofgem’s safety net, customers’ energy supply will continue and funds that domestic customers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap when being switched to a new supplier.

Things to do

Customers of Bluegreen Energy will be contacted by their new supplier, which will be chosen by Ofgem. Ofgem’s advice to affected customers in the meantime is to:

• Wait until a new supplier has been appointed and users have been contacted by them in the following weeks before looking to switch to another energy supplier.
• Take a meter reading ready for when the new supplier contacts users.
• This will make the process of transferring customers over to the chosen supplier, and honoring any funds that domestic customers have paid into their accounts, where they are in credit, as smooth as possible.

In recent weeks there has been an unprecedented increase in global gas prices, which is putting financial pressure on suppliers. Ofgem is working closely with the government and industry to make sure customers continue to be protected this winter.

Protecting customers

We know this is a worrying time and news of a supplier going out of business can be unsettling"

Neil Lawrence, Director of Retail at Ofgem, said, “Ofgem’s number one priority is to protect customers. We know this is a worrying time for many people and news of a supplier going out of business can be unsettling."

He adds, “I want to reassure affected customers that they do not need to worry: under our safety net we’ll make sure your energy supplies continue. If you have credit on your account the funds you have paid in are protected and you will not lose the money that is owed to you."

Choosing a new supplier 

Neil Lawrence continues, “Ofgem will choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your tariff."

He adds, “Any customer concerned about paying their energy bill should contact their supplier to access the range of support that is available."