Daikin Packaged Terminal Heat Pumps (PTHP)  (16)

As our urban centers grow, so does our demand for key resources, such as energy. Currently, cities are accountable for over 60% of resource use and an estimated 70% of global carbon emissions. In the Middle East particularly, countries have experienced unprecedented population growth, increased economic activity and consequently, increases in energy consumption. Integration of sustainable systems Fortunately, industry leaders and governments are placing sustainability at the heart of regional plans for urban development. The integration of sustainable systems is no longer a value-added benefit, but rather a necessary requirement. I believe a vital element for sustainable development in our cities is energy management. Energy is a costly commodity representing an average of 25% of all operating costs in office buildings. This cost, however, can be reduced by using energy management to optimize HVAC systems employed in a building. Effective energy management Energy management involves proactive tracking, systemic management and thoughtful optimization of energy consumption in a building, with the goal of improving energy efficiency. The concept of energy efficiency takes into account a variety of factors; we must consider system design, quality of installation and maintenance, efficiency rates and personal use. If we assume a system is designed with greatest efficiency in mind, its effectiveness is still deeply impacted by installation, maintenance and use. ‘Performance drift’ issues One challenge we face with the efficiency of HVAC systems is ‘performance drift’ One challenge we face with the efficiency of HVAC systems is ‘performance drift’. When first installed, and even in the first few months, HVAC systems operate immaculately. Over time, however, component efficiency and system conditions ‘drift’ away from the originally installed operating curve, meaning that efficiency and performance of the system can degrade incrementally. The deteriorating performance of HVAC systems has consequences, such as unnecessary use of energy, resulting in higher costs and emissions, in addition to reduced comfort for building occupants. Energy efficient HVAC pumps In order to truly have an impact on energy consumption, a holistic approach must be adopted. Only by carefully examining and optimizing each part of the HVAC system, can we then find ways to improve it. In my experience with Armstrong Fluid Technology, in the last decade, the technology for HVAC pumps has been enhanced to provide up to 70% energy efficiency savings through demand-based control and parallel pumping technology. These innovations enable the pumps to operate at optimum levels, consuming as little energy as possible. Innovative smart technology Systems that incorporate innovative smart technology enable more accurate system performance analysis and optimization. Pumps can function as highly accurate flow meters that provide valuable insight for building managers and operators. Data from the intelligent connected pumps can be collected through active performance management software, which enables the HVAC system to learn, predict and optimize to deliver even greater energy efficiency and cost savings through maintained optimized performance. Systems incorporating innovative smart technology enable more accurate system performance analysis Active performance management software Active performance management software enables real time and historical data reporting that directly demonstrates system efficiency and savings. Given the global shift towards sustainable building construction, legislation on energy reporting is inevitable, therefore employing systems with this in-built capability can prove to be extremely beneficial in the future. The software can also help maintain client comfort at all times by enabling predictive maintenance. Systems can provide alerts when they detect faults, allowing for early replacement before a full breakdown. This can be particularly helpful in mission critical applications such as hospitals. Importance of analyzed data in system optimization Without the ability to analyze data, buildings managers and operators cannot properly optimize mechanical systems Evidently, collecting data is essential for many reasons, including preventing, and even reversing, the loss of energy efficiency. Without the ability to analyze data, buildings managers and operators cannot properly optimize mechanical systems, which results in unnecessary energy use, insufficient maintenance practices and any related costs. There may be hesitation in the industry to incorporate more sophisticated systems as they require initial investment, however, the returns from using more efficient mechanical systems are impressive. Executing energy upgrades for HVAC systems Simple payback on energy upgrade projects is usually reached within 3 to 5 years. Furthermore, energy savings continue for the life of the system. Properly executed energy upgrades deliver up to 40% savings on energy consumption related to HVAC operation. Savings on that level for a large facility can be impactful for business operations. Energy efficiency is not ‘visible’ but has the potential to have a transformative effect on climate change, if embraced on a large scale. If we consume energy only as we need to, then we consume less of it. This, in turn, reduces our consumption of fossil fuels and consequently our greenhouse gas emissions. Aside from short-term benefits, such as costs savings and increased operation efficiency, energy management has the ability to help conserve energy for generations to come. Embracing energy saving solutions If we embrace innovative energy saving solutions in the building services industry, then we can begin to make a difference. With the recent launch of plans for sustainable development, such as the Dubai Master Plan 2040, green infrastructure, supporting solutions, will thrive. The global shift towards embracing sustainability has made individuals and organizations call into question their impact on our planet. Embracing sustainability is no longer a preference but a strategic business approach that helps to create long-term value on a social, economic and environmental level. The role of energy efficiency, and the systems that enable it, will inevitably play a key role in creating more sustainable buildings, communities and cities.

It’s no secret that climate change is one of the most pressing concerns facing our planet. We must act collectively on behalf of future generations to enact the change that will help us to avoid a climate catastrophe; and not least the HVAC industry, which has been, and remains, a major contributor to atmospheric greenhouse gases and global warming. In 2015, the UK Government, along with 196 parties entered the legally binding international treaty on climate change, which was adopted at COP 21 in Paris. For the first time in history, all nations committed to undertake the necessary, ambitious steps to combat climate change. Significant environmental milestone Whilst this was clearly a significant environmental milestone, how realistic is the 2030 deadline for zero Global Warming Potential (GWP), from the HVAC industry’s viewpoint? The refrigeration, air conditioning and heat pump (RACHP) sector is presently the largest of the F-gas emitting sectors. The RACHP sector is in fact the UK’s main user as well as emitter of hydrofluorocarbons (HFCs). HFCs are now the main refrigerants used in a broad range of RACHP applications Since the phasing-out of ozone-depleting refrigerants (CFCs and HCFCs), HFCs are now the main refrigerants used in a broad range of RACHP applications, such as commercial refrigeration and air conditioning. It is therefore unsurprising that the spotlight has fallen on the RACHP sector. However, the EU F-Gas Regulation, which was introduced in 2014, is helping to reshape the sector, and lowering carbon emissions. The regulation stipulates: A 79% cut in the GWP weighted quantity of HFCs that can be sold in the EU by 2030. Several bans which restrict the refrigerants that can be used in specific types of new RACHP equipment. Bans on servicing R-404A systems in medium and large sized supermarket and industrial systems as of 2020. New rules on leak prevention and mandatory leak testing. Industrial refrigeration equipment In response to these new rules, many operating in the RACHP sector have introduced lower-GWP equipment. For instance, in the small-medium building air conditioning market, ultra-low GWP (<10) equipment is now an available option. Whilst the sector is committed to lowering its carbon footprint and has made good progress to date, the target of achieving a zero GWP by 2030 seems slightly unrealistic for a number of reasons. Whilst there is continuous improvement to RACHP equipment, an issue is the long life span of many products. For instance, some industrial refrigeration equipment typically has a life span of 30+ years; which means that approximately half of the industrial refrigeration equipment currently in use could remain so until 2030 and beyond. Reducing environmental impact The replacement of existing equipment is constrained by the equipment’s lifecycle The replacement of existing equipment is constrained by the equipment’s lifecycle, therefore, assuming that there is no premature retirement or retrofitting of the existing equipment, then implementing new alternatives could take decades, potentially. In terms of reducing environmental impact, the industry is reliant on the development of new technology, and manufacturers implementing that technology in the design of new equipment, to provide low-GWP alternatives. We are constrained by the rate at which manufacturers can bring these new products to market. The RACHP sector is also complex and contains an array of sub-sectors. The rate of progress in developing products with lower GWP varies considerably by sub-sector. For example, in the refrigeration sector, in commercial and retail applications where condensing units are used, the progress in lowering GWP is proving to be very slow. Variable refrigerant flow However, when it comes to small-sealed units, on the contrary, an impressive range of new low-GWP products have been brought to market. We can see a similar story in the air conditioning sector, where progress on lowering GWP is rather slow when it comes to large variable refrigerant flow (VRF) and large-ducted units; whereas for water chillers, they are making excellent progress. GWP rating may not be the key consideration in choosing a suitable product In the RACHP sector, there isn’t a one-size-fits-all product. Different equipment is required for different applications. For example, where RACHP systems are located in areas with public occupancy (e.g., retailers), public safety becomes a key concern, and would therefore limit our product choice, as well as the refrigerant type which could be used. Therefore, GWP rating may not be the key consideration in choosing a suitable product, it’s about selecting the right equipment for the application. Providing thermodynamic properties When it comes to RACHP equipment, there is a huge variance in temperature levels. In refrigeration, equipment temperature ranges from 0°C to 5°C for chilled food, and -15°C to -40°C for frozen food. In air-conditioning, the temperature typically ranges between 10°C to 20°Cii. These significant variations in temperature levels require a range of refrigerants to be available, to provide the thermodynamic properties to suit the specific application. It is worth noting here that not all have low GWP ratings. Despite stating that some of the targets are unrealistic, I do however believe that as an industry, we can collectively work together to make a difference to our planet. Maximum gas recovery Here are a few practical ways we can help to lower our carbon emissions: Use low GWP alternative refrigerants in new equipment – This is the key to success in the long term. As I explained previously, the long lifecycle of some of the equipment means that it will potentially be many years before the existing repository of HFCs is completely obsolete. However, it is a realistic goal that by 2050, the current generation of high-GWP HFCs could be replaced with low-GWP alternatives. Recover F-Gases from equipment - Old equipment reaching end-of-life contains HFCs. It is illegal to vent these HFCs into the atmosphere. The F-Gas Regulation has a mandatory requirement for the old HFC to be recovered. This refrigerant should be reprocessed, recycled and reused. Although this does not directly reduce F-Gas emissions in the short term, it does encourage maximum gas recovery. Leakage-Detection systems Reduce the usage of HFCs in existing equipment - Interestingly, a large proportion of total HFC consumption is actually to top-up leaks from existing equipment. If we could make advances in the area of leak-prevention, through further development of leakage-detection systems, this would reduce the volumes of HFC inadvertently entering the atmosphere. I’d also advise businesses to regularly undertake leak testing and to keep records. The world needs the entire HVAC industry to lead and drive the change required to reduce our carbon footprint. We must champion the solutions for the climate change crisis. Equally, businesses have a responsibility to ensure they remain F-Gas compliant and that their air conditioning and refrigeration systems continue to work at peak efficiency.

In the coming decades, the government plans to phase out gas and oil boilers and replace them with renewable heating systems. To make this possible, to give us a shot of achieving net-zero carbon emissions by 2050, more people need to train as renewable heating installers. But when you were a teenager, if old people like Boris Johnson or George Eustice had told you that you ‘should’ choose a certain career, would you have listened? No, me neither. Yes, there will be plenty of environmentally motivated young people looking for a career that will make a difference in the world, but we cannot expect those people to carry the weight of the task ahead. Addressing the need for renewable installers The government has pledged to install 600,000 heat pumps per year in UK homes by 2028. It is an ambitious target, not least because there are currently not enough certified heat pump installers to meet expected demand. For example, at Boiler Guide, we are receiving 250% more heat pump enquiries than we were just 12 months ago. The Environment Audit Committee has warned that the UK is unlikely to achieve its net-zero carbon targets for all homes by 2050, without significant recruitment incentives for heat pump installers. Becoming an asset to the government’s ‘Green Revolution’ One route to success is for existing boiler engineers to up their skill in renewable technology One route to success is for existing boiler engineers to up their skill in renewable technology. This will certainly have a big part to play, as these people already have many transferable skills that will make them an asset to the government’s ‘Green Revolution’. However, given that more than half of Gas Safe-registered engineers are due to retire in the next decade, this is not a long term solution to growing the renewable sector. Younger generation to define the future of heating The second and more effective option would be for more young people and school leavers to choose a career in renewable heating. Of course, we cannot expect young people to make their career choice based on the fact that the government has targets. To strengthen the renewable industry’s frontlines, we need to speak directly to school leavers and young people, and to explain why a career in renewable heating could be a great choice for them on a personal level, as well as the planet. Here are some of the most compelling reasons why a young person should consider a career as a renewable installer. Renewable heating is the future From 2025, gas boilers will not be installed in newly built homes, and low carbon heating systems will need to be incorporated into properties as standard. Every existing home in the UK needs a heating system, and as fossil fuel boilers are phased out over the next 30 years, the renewable sector (including air source and ground source heat pumps, solar thermal, biomass boilers) will continue to grow.  Heating installers are essential workers Young people should consider that during COVID-19, heating engineers were deemed, essential workers A major consideration for anyone choosing a career is whether the industry that they have chosen will provide them with long-term security, and the renewable heating industry certainly has that in its favor. To illustrate this point, young people should consider that during the COVID-19 pandemic, heating engineers were deemed, essential workers. Even when the country’s social and economic activities were halted, heating engineers were still needed. Renewable technologies are diverse While gas and oil boilers have dominated the heating landscape for many years, this is changing. In the next 30 years, it is likely that different properties will need different renewable heating systems, including plenty of hybrid systems, so the career promises plenty of variety and opportunities to diversify. In the future, a heating installer may be able to work not just with a boiler, but also with heat pumps, biomass, and solar. The more renewable technologies a person can install, repair, and service, the more varied, interesting, and lucrative their career will be. Renewable heating installers are in demand Because renewable heating installers, particularly air source heat pump installers, are in great demand at the moment, it is a great time for young ambitious people to be entering the industry. By getting started now as the industry is still blooming, they have the chance to corner the market in their area, and establish a positive reputation. Self-employment opportunity for renewable heating installers Renewable heating installers have the opportunity to start their own business and may work alone or with others Renewable heating installers have the opportunity to start their own business and may work alone or with others. This means that they will be in charge of their own hours, the projects they take on, and to an extent, how much money they earn. With the right business skills alongside technical knowledge, self-employment can be rewarding in multiple ways. However, for the many people that feel more secure when they are employed by a company and working with others, the industry could be ideal for them too. Renewable heating installers can be employed and they often work alongside other tradespeople, and as part of larger building projects. Many people cannot imagine a career that involves sitting in an office all day, every day. For people who enjoy being physically active, getting outside, meeting new people, and solving different problems every day, becoming a renewable heating installer is ideal. How to become a renewable heating installer There are several stages to becoming a renewable heating installer, and the training required obviously varies depending on the technology, the training provider, and the individual’s skill/experience. For example, a school leaver might begin by achieving NVQ Level 2 in Plumbing and Heating (or equivalent), as well as Water Regulations/Byelaws, Energy Efficiency Certificates, and G3 Qualifications. The NVQ typically takes around 1 year to complete alongside a practical apprenticeship. Renewable heating educational courses With that foundation, they can then move on to study Low Temperature Heating and Hot Water Systems (typically a 2-day course), a Heat Pump Foundation Course (2-day course), followed by a 1-day course specific to the type of heat pump they wish to install, i.e., air or ground source. Finally, renewable heating installers need to become accredited by the Micro-generation Certification Scheme (MCS), or an equivalent competency scheme.

ASHRAE, a global society advancing human well-being through sustainable technology for the built environment, announced a move to its new global headquarters, located at 180 Technology Parkway, Peachtree Corners, Georgia. The Society began renovations in January 2020 on an existing 66,700 ft building, originally built in 1978, on 11 acres of land. Located 10 miles north of its previous headquarters building, ASHRAE joins other innovation and sustainability-focused organizations based in the popular Technology Parkway corridor. Net-Zero energy buildings “ASHRAE’s new global headquarters is a prime example of how we are helping to pioneer a movement that many expect will ultimately make net-zero energy the ‘new norm’ in sustainable design and construction,” said ASHRAE Building Ad Hoc Committee Chair Ginger Scoggins, P.E. “Although new construction of net-zero energy buildings make a lot of headlines, reuse of existing structures is a basic tenet of sustainability – the energy performance of existing buildings must be addressed to substantially impact the 40% of primary energy consumed by buildings.” “ASHRAE’s goal for this project was to renovate a three-story 1970’s era, cheap energy period building into a high-performing net-zero-ready facility in a cost-effective way that can be replicated in the built environment industry,” said Technical Advisory Subcommittee Chair Tim McGinn, P.E. The photovoltaic (PV) system design is currently in progress. The building will be on its way to fully net-zero energy by March 2021 upon the completion of the PV system installation. Digitally connected solutions The headquarters building incorporates several digitally connected solutions such as remote monitoring" Focusing on the Society’s 2020-21 theme, “The ASHRAE Digital Lighthouse and Industry 4.0, the headquarters building incorporates several digitally connected solutions such as remote monitoring and analysis of building performance, with online dashboarding for transparency and advanced Building Automation System (BAS) integration with other systems, such as ASHRAE’s meeting reservations systems.” Other solutions include a digital twin and Building Information Model (BIM), innovative mechanical systems visible through open ceiling around radiant panel clouds and advanced conferencing systems designed to serve as a ‘digital lighthouse’ teaching resource. “ASHRAE’s first-of-its-kind headquarters building was designed as a living showcase of what's possible through technology integration to increase efficiency, protect people and property, and enhance the occupant experience,” said 2020-21 ASHRAE President Charles E. Gulledge III, P.E. “In addition to supporting ASHRAE’s technical standards, innovative product integrations from our generous donors also provide a scalable and repeatable model for a net-zero energy building design.” Fresh air distribution system Examples of technical features include: Radiant ceiling panel system: This is used for heating and cooling & dedicated outdoor air system for outdoor air ventilation with enthalpy heat recovery. Overhead fresh air distribution system augmented with reversible ceiling fans in the open office areas and displacement distribution in the learning center. Six water source-heat pumps (WSHPs): There are four on basement level and two on upper level atrium that will be used to condition these spaces. Demand Control Ventilation (DCV): This will be used for high occupancy spaces in the meeting and learning center. Air distribution is constant volume in office areas and provided by fabric duct, reducing diffuser count and duct branches. Modeling Energy Use Intensity of 17 kBtu/sf/yr. On-site electric vehicle charging stations available for guests and staff. Roof-top and ground mounted photovoltaic solar energy system planned for installation March 2021. 18 new skylights and reconfigured window/wall ratio. Useful daylight illuminance (>300 lux) at the work plane Window Wall Ratio (WWR) 79.9% Existing – New WWR east/west 33.5% - north/south – 41.9%. Prior to the COVID-19 pandemic, ASHRAE had already planned to provide 30% more outside air to the building than the required minimum ventilation rates from ASHRAE Standard 62.1 - Ventilation for Acceptable Indoor Air Quality and will implement other applicable guidance that has been developed by the ASHRAE Epidemic Task Force (ETF) for commercial office buildings. Building occupant health The building is located in a forest setting, close to hotels, restaurants and walking trails The building is located in a forest setting, close to hotels, restaurants and walking trails. A large deck overlooking a lake adjacent to meeting rooms can be fully enjoyed on sunny days. ASHRAE’s headquarters is 12 minutes and 6.2 miles from the Doraville MARTA station for easy access to Atlanta Hartsfield International Airport. The Society’s approximately 110-person staff officially moved into the building at the beginning October. “This move represents another significant milestone for ASHRAE,” said ASHRAE Executive Vice President Jeff Littleton. “In addition to showing our commitment to building occupant health and comfort, our new headquarters building will enable us to provide industry-leading support and service to our global volunteers, while driving innovation that will push our goal of sustainability in action forward.” Successful building campaign A team of ASHRAE volunteers led a highly successful building campaign to garner support for the renovation project. Thirty-one corporate donors committed more than $9.7 million in monetary support and gifts of equipment and services. ASHRAE thanks the following industry partners for their high-level support of the new global headquarters renovation project: NIBE, Cisco, Arkema, Daikin, Price Industries, Belimo, ClimateMaster, ClimaCool, Bell & Gossett, Big Ass Fans, Victaulic, Uponor, Mitsubishi Electric Trane, NTT and PlaceOS. Donors to the building campaign will be listed online and recognized in a special new headquarters commemorative magazine to be published in January 2021. Sustainable built environment ASHRAE’s new global headquarters is an example of an effective built environment" Additionally, ASHRAE members have given over $500,000 to date. In total, ASHRAE has received over $10.2 million from generous stakeholders, making a strong statement about their commitment to ASHRAE’s mission and to a shared vision of a healthy and sustainable built environment for all. “ASHRAE’s new global headquarters is an example of an effective built environment that fully considers the importance of effective operations by installing the systems and equipment in a manner that facilitates operation and maintenance,” said 2019-20 ASHRAE Presidential Member and Building Ad Hoc Committee Member Darryl K. Boyce, P.Eng. “We are grateful to our donors for their generous support and partnership. It is this support that not only shows our donors’ alignment with ASHRAE’s sustainability goals, but helps us to address the challenges of designing and operate buildings in a technology driven environment.”

Daikin Singapore ("Daikin") announced that it has signed a Memorandum of Understanding (MOU) with SP Group ("SP") to provide Singapore's first large-scale residential centralized cooling system at Tengah. The MOU includes joint research and development, product innovation and marketing opportunities in Tengah, and future collaborative opportunities in Singapore and the region. The partnership builds on SP's expertise and strong track record in operating one of the world's largest underground district cooling system in Marina Bay and Daikin's strength in the air-conditioning industry through its Chilled Water System Equipment including chillers, water pumps, fan coil units, and maintenance services. smart energy solutions "Daikin is enthusiastic about this collaboration with SP Group. Daikin has designed unique equipment for this project in Tengah. With this collaboration, we look forward to working together to make the Tengah town energy-efficient, green and cool," said Mr Masanori Togawa, President and Chief Executive Officer, Daikin Industries, Ltd. Daikin will deploy its Building Management System to monitor and control Tengah's centralized cooling system Mr Stanley Huang, Group Chief Executive Officer, SP Group, said, "SP Group aims to enable a low-carbon, smart energy future by integrating sustainability into the everyday life of the residents. Through this collaboration with Daikin and building on SP's strong track record in providing smart energy solutions in Singapore, we look forward to helping households enjoy the reliability and energy efficiency of centralized cooling." low-carbon smart energy towns The centralized cooling system for residential Housing Development Board projects aims to optimize the energy consumption for air-conditioning needs and reduce the urban heat island effect. Around 22,000 households stand to benefit from this initiative and Tengah will be the model for low-carbon smart energy towns in Singapore. Daikin Singapore will deploy its Building Management System (BMS) to monitor and control Tengah's centralized cooling system. Following the acquisition of BMS Engineering last year, Daikin is now able to provide the technical equipment as well as maintenance of systems as a one-stop solutions provider. This collaboration marks a first for Daikin. The partnership with SP is part of Daikin's longer-term growth strategy to meet the changing requirements of energy players, sustainable architecture projects as well as the rising number of social-conscious citizens in need for more adaptable accommodations. Going Green Regionally Daikin and SP will monitor and optimize the model for Tengah and explore future opportunities to replicate the same reliable and efficient system in other parts of Singapore and the Southeast Asia region. This builds upon Singapore's ongoing roadmap for greener buildings as well as the longer-term vision for a Singapore Smart-city that includes sustainability in its advocacy.

A new cloud-based solution enables HVAC professionals to access VRF systems remotely to diagnose service issues and lessen the time and costs of providing service. CoolAutomation’s Remote HVAC Service Solution enables HVAC service providers to remotely troubleshoot issues by analyzing real-time and historic data trends and analysis. They receive automatic error and anomaly notifications in their office or on their mobile phones. “The remote service solution provides the tools that HVAC service providers need to offer remote services to their existing clients while attracting new customers who understand the value of remote service for their business,” says Roy Muchtar, VP of Products at CoolAutomation. variable refrigerant flow On site, a CoolAutomation CloudBox connects directly to the VRF and links to the cloud via routers and the Internet. The box shares data on the operation of the VRF to the cloud, where a subscription service enables it to be analyzed to determine any problems. The service solution can connect to any major VRF (variable refrigerant flow) system, including Mitsubishi, Daikin, LG, Samsung, et. al.; and can connect to VRF units from multiple manufacturers in case a customer has installed more than one. The cloud solution begins monitoring information from the VRF at the time of installation If a service provider is migrating from one brand to another, the cloud solution can operate with both if there is a period of overlapping systems. The experience is the same regardless of the VRF brand. The cloud solution begins monitoring information from the VRF at the time of installation, providing a benchmark of how the equipment operates when it is first commissioned. Over time, the technology collects and stores additional data on how it continues to function. remote service solution The service provider receives an email or an alert on their smart phone if something is wrong or if a component is operating outside a defined parameter. The remote service solution also shortens the cycle of service and support. In case service is needed, the provider can diagnose the problem remotely before he or she visits the site; in some cases, remote service can solve the problem. If any anomaly surfaces, the service provider has access to the entire history of system operation to show them what has changed and when. If a site visit is needed, the technician can arrive on site knowing what the problem is and with a plan (and required materials) to solve it quickly. There is no need, for example, for one site visit to diagnose a problem and then a second visit to fix it. cloud-based approach Knowing ahead the complexity of a problem helps service providers decide which technicians (e.g., what level of expertise) to send to the site. The cloud-based approach can also maximize productivity of a service company’s most experienced technicians. A knowledgeable technician can address multiple customer issues in less time, diagnose the problems remotely, and then dispatch less experienced technicians as necessary, knowing exactly what they need to do. The model of sending a technician on site to address every service call, from small to big, will be challenging" In short, the remote service solution is another tool in a provider’s toolbox, helping them improve service, lower costs, and benefit their own bottom lines. There are also benefits for any companies seeking to provide “HVAC as a service” – less cost and more dollars go to the bottom line from any monthly subscription payments. remote service capabilities During the COVID-19 pandemic, the benefits of remote service have become even more obvious as a way to minimize customer visits. In fact, in general, end customers increasingly are coming to expect remote service capabilities from providers.  “HVAC technical service organizations and HVAC contractors will have to make some transition in the way technical service is being provided because of the pandemic,” says Muchtar. “The model of sending a technician on site to address every service call, from small to big, will be challenging in an environment of ever-changing travel restrictions.” The remote service solution also avoids having to set up an appointment to access a system if the building is vacant (because of coronavirus). Also, any anomalies in system operation are less likely to be noticed if the building is empty, so remote monitoring is even more valuable. From the end customer’s perspective, it is likely a service provider can solve any situation before the customer is even aware there is a problem. The time needed for problem resolution is shorter, and lifespan of the system is longer because small problems are addressed before they cause larger problems. In addition to service issues, the information stored in the cloud provides voluminous data that can be analyzed to yield insights on how the system has been used, the performance of various elements, etc. interpreting larger trends The CloudBox, also used for home automation, is already in use in more than 90 countries A rules engine can aid with analyzing multiple factors to interpret larger trends. Rules can be customized to provide alerts based on specific parameters and/or anomalies, and customers can share a library of rules generated by other users. Alerts may include operational analytics (e.g., if the room temperature goes below 60 for 30 minutes), manufacturer alerts (if something is wrong with the VRF), and maintenance alerts (e.g., filter needs to be changed). The new technology, launched in late June, has been beta testing worldwide for several months, including in the United States, the United Kingdom, Israel and Germany. The CloudBox, also used for home automation, is already in use in more than 90 countries. targeting facility managers Use of the technology will soon be expanded beyond VRFs to connect with chillers and other more traditional HVAC systems; however, additional integration is needed to operate with various brands of chillers, each with a different interface. In addition to the remote service solution, CoolAutomation also offers a control application (for end users). Later this year, the company will be introducing an application targeting facility managers that addresses issues such as scheduling and energy consumption