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A new cloud-based solution enables HVAC professionals to access VRF systems remotely to diagnose service issues and lessen the time and costs of providing service. CoolAutomation’s Remote HVAC Service Solution enables HVAC service providers to remotely troubleshoot issues by analyzing real-time and historic data trends and analysis. They receive automatic error and anomaly notifications in their office or on their mobile phones. “The remote service solution provides the tools that HVAC service providers need to offer remote services to their existing clients while attracting new customers who understand the value of remote service for their business,” says Roy Muchtar, VP of Products at CoolAutomation. variable refrigerant flow On site, a CoolAutomation CloudBox connects directly to the VRF and links to the cloud via routers and the Internet. The box shares data on the operation of the VRF to the cloud, where a subscription service enables it to be analyzed to determine any problems. The service solution can connect to any major VRF (variable refrigerant flow) system, including Mitsubishi, Daikin, LG, Samsung, et. al.; and can connect to VRF units from multiple manufacturers in case a customer has installed more than one. The cloud solution begins monitoring information from the VRF at the time of installation If a service provider is migrating from one brand to another, the cloud solution can operate with both if there is a period of overlapping systems. The experience is the same regardless of the VRF brand. The cloud solution begins monitoring information from the VRF at the time of installation, providing a benchmark of how the equipment operates when it is first commissioned. Over time, the technology collects and stores additional data on how it continues to function. remote service solution The service provider receives an email or an alert on their smart phone if something is wrong or if a component is operating outside a defined parameter. The remote service solution also shortens the cycle of service and support. In case service is needed, the provider can diagnose the problem remotely before he or she visits the site; in some cases, remote service can solve the problem. If any anomaly surfaces, the service provider has access to the entire history of system operation to show them what has changed and when. If a site visit is needed, the technician can arrive on site knowing what the problem is and with a plan (and required materials) to solve it quickly. There is no need, for example, for one site visit to diagnose a problem and then a second visit to fix it. cloud-based approach Knowing ahead the complexity of a problem helps service providers decide which technicians (e.g., what level of expertise) to send to the site. The cloud-based approach can also maximize productivity of a service company’s most experienced technicians. A knowledgeable technician can address multiple customer issues in less time, diagnose the problems remotely, and then dispatch less experienced technicians as necessary, knowing exactly what they need to do. The model of sending a technician on site to address every service call, from small to big, will be challenging" In short, the remote service solution is another tool in a provider’s toolbox, helping them improve service, lower costs, and benefit their own bottom lines. There are also benefits for any companies seeking to provide “HVAC as a service” – less cost and more dollars go to the bottom line from any monthly subscription payments. remote service capabilities During the COVID-19 pandemic, the benefits of remote service have become even more obvious as a way to minimize customer visits. In fact, in general, end customers increasingly are coming to expect remote service capabilities from providers. “HVAC technical service organizations and HVAC contractors will have to make some transition in the way technical service is being provided because of the pandemic,” says Muchtar. “The model of sending a technician on site to address every service call, from small to big, will be challenging in an environment of ever-changing travel restrictions.” The remote service solution also avoids having to set up an appointment to access a system if the building is vacant (because of coronavirus). Also, any anomalies in system operation are less likely to be noticed if the building is empty, so remote monitoring is even more valuable. From the end customer’s perspective, it is likely a service provider can solve any situation before the customer is even aware there is a problem. The time needed for problem resolution is shorter, and lifespan of the system is longer because small problems are addressed before they cause larger problems. In addition to service issues, the information stored in the cloud provides voluminous data that can be analyzed to yield insights on how the system has been used, the performance of various elements, etc. interpreting larger trends The CloudBox, also used for home automation, is already in use in more than 90 countries A rules engine can aid with analyzing multiple factors to interpret larger trends. Rules can be customized to provide alerts based on specific parameters and/or anomalies, and customers can share a library of rules generated by other users. Alerts may include operational analytics (e.g., if the room temperature goes below 60 for 30 minutes), manufacturer alerts (if something is wrong with the VRF), and maintenance alerts (e.g., filter needs to be changed). The new technology, launched in late June, has been beta testing worldwide for several months, including in the United States, the United Kingdom, Israel and Germany. The CloudBox, also used for home automation, is already in use in more than 90 countries. targeting facility managers Use of the technology will soon be expanded beyond VRFs to connect with chillers and other more traditional HVAC systems; however, additional integration is needed to operate with various brands of chillers, each with a different interface. In addition to the remote service solution, CoolAutomation also offers a control application (for end users). Later this year, the company will be introducing an application targeting facility managers that addresses issues such as scheduling and energy consumption
The Eurovent Product Groups ‘Air Conditioners’ (PG-AC) and ‘Liquid Chilling Packages and Heat Pumps’ (PG-LCP-HP) elected new Chairmen and Vice Chairmen, with a clear scope and timeline of activities. Mr. Henk Kranenberg was separately elected Chairman of both Products Groups. He is joined by Vice Chairman, Mr. Stefano Vit (De'Longhi Group) in the Air Conditioners Group and Vice Chairman, Mr. Mariano Covolo (Mitsubishi Electric Hydronics & IT Cooling Systems S.p.A.) in the Chillers Group. PG-AC and PG-LCP-HP Product Groups PG-AC and PG-LCP-HP met in quick succession, on 9 and 10 June, 2020 respectively, with a focus on defining the scope and timeline of future activities in light of important European and international developments in the area of legislation and standardization. Both Product Groups elected Mr. Henk Kranenberg, Eurovent Vice-President and Senior Manager at Daikin Environment Research Center, as Chairman. Eurovent Product Groups ‘Air Conditioners’ (PG-AC elected Mr. Stefano Vit, Patents and Technical Compliance Leader at De’Longhi Group as Vice Chairman, whereas PG-LCP-HP elected Mr. Mariano Covolo, Technology & Engineering Management Manager at Mitsubishi Electric Hydronics & IT Cooling Systems S.p.A. as Vice Chairman. The Product Groups will focus on the upcoming revisions of important pieces of EU legislation in the HVACR sector, including the Ecodesign and Energy Labelling Regulations for air conditioners (206/2012 and 626/2011), chillers (2016/2281), and space heaters (811/2013 and 813/2013), as well as the F-Gas Regulation (517/2014). Developments in standardization and testing The Product Groups will also follow developments in the area of standardization and testing The Product Groups will also follow developments in the area of standardization and testing, including EN14511, EN14825, the BAM testing method, VRF testing method, polyvalent heat pump testing method, EN378, and IEC EN 60335-2-40, and other important topics, including flammable refrigerants and the circular economy. Mr. Henk Kranenberg, newly elected Chairman of both Product Groups stated, “The European Green Deal is of great relevance for the HVACR industry, and sustainable heating and cooling have a major role to play in decarbonising the economy.” Developing sound European policies and standards Henk adds, “The reactivated Eurovent PG-AC and PG-LCP-HP will accompany the development of sound European policies and standards in support of the EU’s climate-neutrality vision. I urge all our industry colleagues to join us in this important work.” The next meetings are scheduled for 22 September, 2020 (PG-AC) and 23 September, 2020 (PG-LCP-HP).
Oxygen8, a new HVAC equipment design and manufacturing company, launched a line of fully electric Dedicated Outdoor Air Systems (DOAS) to meet the needs of modern building design and to address current human health and climate change challenges. Clean tech entrepreneur, James Dean (Founder of dPoint/CORE), and HVAC engineer, Matthew Doherty (formerly with Swegon), have teamed up to create intelligent HVAC solutions to improve health, comfort, and energy efficiency for offices, senior care facilities, classrooms, and other commercial buildings across North America. Nova Series Indoor DOAS Oxygen8 systems use membrane based energy recovery technology and integrate Daikin's VRV heating and cooling systems to provide 100% fresh, filtered air to indoor environments at ideal temperature and humidity levels. The low-profile design integrates into compact spaces and allows for ceiling, wall or floor mounted installation, providing 400-3500cfm of outside air directly indoors, preventing recirculation of air and cross-contamination of airborne viruses and bacteria. "Our cities and workplaces are changing and it's time that HVAC solutions followed suit." explains Oxygen8 CEO James Dean. "Throughout North America, cities are moving toward net-zero energy and low carbon to reduce greenhouse gas emissions. The current COVID-19 crisis has identified a need to implement better ways to ventilate buildings and keep people healthy, safe and comfortable. Building owners and developers are looking to maximize their usable space and eliminate bulky rooftop HVAC equipment and ductwork. It was these challenges that inspired us to develop the next generation of ventilation products." Relative healthy humidity levels Breathe Healthy with High IAQ: Low energy fans, fixed plate enthalpy exchangers and high-MERV filters deliver 100% fresh, outdoor air to designated building zones, eliminating crossover and recirculation of contaminants while keeping relative humidity at healthy levels. Innovative Design: Compact (16", 20", 24" or 30" deep), decentralized design allows for seamless ceiling or wall installation, ensuring maximum usable floor or roof space, while ECM fans and double-wall construction make for a quiet operation. Energy Efficient: 100% electric HVAC system with energy recovery makes for a more energy-efficient system and small carbon footprint. Smart Solutions: Technology connects HVAC systems to smart devices for easy monitoring and maintenance, with real-time filter alerts, demand-controlled ventilation, and remote diagnosis. Climate, Controlled: Connectivity with world HVAC equipment from Daikin allows cutting edge, fully integrated ERV and VRV systems that control temperature and humidity levels for unparalleled comfort and health. Easy Installation & Maintenance: Pre-installed coils, electronic expansion valves, and controls, plus easy-to-access filters and an ERV core with no moving parts ensures systems are easy to install and maintain. Improving IAQ of buildings Oxygen8 Solutions Inc. is an HVAC company producing technology that improves the IAQ of buildings throughout North America. The firm's engineering and manufacturing operations are based in Toronto, with sales and marketing based in Vancouver.