Daikin Boilers  (1)

In the coming decades, the government plans to phase out gas and oil boilers and replace them with renewable heating systems. To make this possible, to give us a shot of achieving net-zero carbon emissions by 2050, more people need to train as renewable heating installers. But when you were a teenager, if old people like Boris Johnson or George Eustice had told you that you ‘should’ choose a certain career, would you have listened? No, me neither. Yes, there will be plenty of environmentally motivated young people looking for a career that will make a difference in the world, but we cannot expect those people to carry the weight of the task ahead. Addressing the need for renewable installers The government has pledged to install 600,000 heat pumps per year in UK homes by 2028. It is an ambitious target, not least because there are currently not enough certified heat pump installers to meet expected demand. For example, at Boiler Guide, we are receiving 250% more heat pump enquiries than we were just 12 months ago. The Environment Audit Committee has warned that the UK is unlikely to achieve its net-zero carbon targets for all homes by 2050, without significant recruitment incentives for heat pump installers. Becoming an asset to the government’s ‘Green Revolution’ One route to success is for existing boiler engineers to up their skill in renewable technology One route to success is for existing boiler engineers to up their skill in renewable technology. This will certainly have a big part to play, as these people already have many transferable skills that will make them an asset to the government’s ‘Green Revolution’. However, given that more than half of Gas Safe-registered engineers are due to retire in the next decade, this is not a long term solution to growing the renewable sector. Younger generation to define the future of heating The second and more effective option would be for more young people and school leavers to choose a career in renewable heating. Of course, we cannot expect young people to make their career choice based on the fact that the government has targets. To strengthen the renewable industry’s frontlines, we need to speak directly to school leavers and young people, and to explain why a career in renewable heating could be a great choice for them on a personal level, as well as the planet. Here are some of the most compelling reasons why a young person should consider a career as a renewable installer. Renewable heating is the future From 2025, gas boilers will not be installed in newly built homes, and low carbon heating systems will need to be incorporated into properties as standard. Every existing home in the UK needs a heating system, and as fossil fuel boilers are phased out over the next 30 years, the renewable sector (including air source and ground source heat pumps, solar thermal, biomass boilers) will continue to grow.  Heating installers are essential workers Young people should consider that during COVID-19, heating engineers were deemed, essential workers A major consideration for anyone choosing a career is whether the industry that they have chosen will provide them with long-term security, and the renewable heating industry certainly has that in its favor. To illustrate this point, young people should consider that during the COVID-19 pandemic, heating engineers were deemed, essential workers. Even when the country’s social and economic activities were halted, heating engineers were still needed. Renewable technologies are diverse While gas and oil boilers have dominated the heating landscape for many years, this is changing. In the next 30 years, it is likely that different properties will need different renewable heating systems, including plenty of hybrid systems, so the career promises plenty of variety and opportunities to diversify. In the future, a heating installer may be able to work not just with a boiler, but also with heat pumps, biomass, and solar. The more renewable technologies a person can install, repair, and service, the more varied, interesting, and lucrative their career will be. Renewable heating installers are in demand Because renewable heating installers, particularly air source heat pump installers, are in great demand at the moment, it is a great time for young ambitious people to be entering the industry. By getting started now as the industry is still blooming, they have the chance to corner the market in their area, and establish a positive reputation. Self-employment opportunity for renewable heating installers Renewable heating installers have the opportunity to start their own business and may work alone or with others Renewable heating installers have the opportunity to start their own business and may work alone or with others. This means that they will be in charge of their own hours, the projects they take on, and to an extent, how much money they earn. With the right business skills alongside technical knowledge, self-employment can be rewarding in multiple ways. However, for the many people that feel more secure when they are employed by a company and working with others, the industry could be ideal for them too. Renewable heating installers can be employed and they often work alongside other tradespeople, and as part of larger building projects. Many people cannot imagine a career that involves sitting in an office all day, every day. For people who enjoy being physically active, getting outside, meeting new people, and solving different problems every day, becoming a renewable heating installer is ideal. How to become a renewable heating installer There are several stages to becoming a renewable heating installer, and the training required obviously varies depending on the technology, the training provider, and the individual’s skill/experience. For example, a school leaver might begin by achieving NVQ Level 2 in Plumbing and Heating (or equivalent), as well as Water Regulations/Byelaws, Energy Efficiency Certificates, and G3 Qualifications. The NVQ typically takes around 1 year to complete alongside a practical apprenticeship. Renewable heating educational courses With that foundation, they can then move on to study Low Temperature Heating and Hot Water Systems (typically a 2-day course), a Heat Pump Foundation Course (2-day course), followed by a 1-day course specific to the type of heat pump they wish to install, i.e., air or ground source. Finally, renewable heating installers need to become accredited by the Micro-generation Certification Scheme (MCS), or an equivalent competency scheme.

Over the past few years, hydrogen has been dubbed the savior of residential heating and a major part of the plan to achieve carbon neutrality, yet new research suggests hydrogen should be reserved for the likes of aircraft and industry. As part of the 2016 Paris Climate Change Accord, the economies agreed to keep global warming under 2°C. A key part of achieving that has been an agreement to become net zero on greenhouses gases by the year 2050. Renewable heating method With heating currently accounting for one-third of UK carbon emissions, it is no surprise that it’s been a key focus as the government looks for new ways to reduce the country's overall carbon emissions.  A ban on natural gas boilers and all new build properties was announced back in 2019 by Chancellor Philip Hammond and since then proposed gas boiler replacements have been the subject of intense research and debate. Hydrogen boilers have been a major contender in the race for a renewable heating method Hydrogen boilers have been a major contender in the race for a renewable heating method, along with heat pumps and solar, yet hydrogen has remained the strongest due to its ability to be used in conjunction with the current gas network. However, new findings have delivered a big blow to the proposed plans for heating millions of UK homes with hydrogen boilers. Existing gas network Currently, there are various projects underway to test the feasibility of rolling out hydrogen via the existing gas network, funded by both energy companies and the government. This includes the so-called ‘hydrogen village’ in Fife, Scotland, set to become the first location in the UK where hydrogen appliances will be trialed in over 300 homes and fed with hydrogen gas directly from the grid. Yet the new research, conducted by the Potsdam Institute for Climate Impact Research in Germany had harsh words for such plans, noting that hydrogen fuel remains inefficient and expensive to produce. Hydrogen is one of the most common elements on Earth, yet the major issue is that it’s typically bound to another element and so needs to be separated. The production of hydrogen from water molecules, referred to as ‘green hydrogen’ is both expensive and demands a significant amount of electricity. Achieving carbon neutrality Major industries such as freight and metal production are more likely to rely on hydrogen power The research suggests that it may be more cost-effective and greener to rely on electricity directly to power both home heating and vehicles. The major reason for this is simply due to the fact that currently hydrogen production requires more electricity than is required to power either an electric car or an air source heat pump. Major industries such as freight and metal production are more likely to rely on hydrogen power to achieve carbon neutrality. Yet the stark reality is that a reliable supply of green hydrogen power is unlikely to be available for many years. Relying on it to power residential heating and vehicles is simply not attainable at the current speed of development. High carbon heating The major risk of this is that it simply results in countries being reliant on high carbon heating for even longer. For instance, if consumers are advised that having a gas boiler installed is fine because the fuel supply will eventually transition to hydrogen, yet it ends up being too expensive or difficult to supply these homes could eventually be emitting carbon for many more years ahead. Hydrogen is still seen as the ideal solution due to it being able to be used in conjunction with the current gas network. It’s also seen as the most affordable, for instance Energy Guide, has estimated that it would cost an average of £26,000 to switch each UK home to a low-carbon heating system such as heat pumps. Generating adequate hydrogen Many environmental campaigners are now calling for gas boilers to be removed But this new research is making it clear that ‘green hydrogen’ may not be here for some time and as a result, the plan for hydrogen boilers being the solution is untenable. As a result of these observations, many environmental campaigners are now calling for gas boilers to be removed and replaced with low carbon alternatives, including heat pumps. Generating adequate hydrogen to supply major industries such as freight and metal production will be a significant challenge on its own and expecting there to be enough to supply homes too is a huge feat that many are doubtful of. There are three major types of hydrogen production, including: Grey hydrogen - This is the dirtiest type of hydrogen production made through the natural gas being burned with steam, which also produces large amounts of carbon. Blue hydrogen - The hydrogen is still produced via the burning of natural gas but is greener as the carbon is captured and stored underground. Green hydrogen - This is the most environmentally friendly method of hydrogen production. It uses electricity to cause a reaction known as electrolysis, resulting in water molecules being split into their hydrogen and oxygen counterparts. Yet this process is much more expensive than the other methods and requires significant amounts of electricity to achieve. Decarbonize residential heating It’s clear that the government is taking whatever steps necessary to achieve carbon neutral status by 2050 and that home heating needs to be reformed but there are a number of barriers to get there and in the case of hydrogen the production process is the major area of contention. Many point to heat pumps as a suitable alternative, but is it really viable to expect most homes to pay for a brand new heating system with significant upfront costs? While strides have been made in the development of hydrogen-ready appliances and boilers, hydrogen production has not and it’s a considerable problem if it’s going to be relied upon to decarbonize residential heating.

As part of the UK Government’s stated commitment to net-zero carbon emissions by 2050, gas boilers, along with other fossil-fuel burning boilers, are to be banned in newbuild homes from 2025 under the Future Homes Standard. Although the ban has received a widespread welcome in principle, there has been criticism. Environmental groups have criticized the ban for not going far enough in tacking the escalating climate crisis, and the construction and home-building industries have criticized it for the challenges it brings in achieving a viable home-heating alternative in such a short space of time. Placing significant demand Despite the criticism, the ban doesn’t go far enough; applying to newbuild homes only, with, as yet, no plans to phase out gas heating in existing homes. New heating technology has to be ready to roll out before 2025, whether it’s to 160,000 homes per year (the annual approximate figure of new homes built) or the UK’s entire housing stock of 29 million. Despite the criticism, the ban doesn’t go far enough; applying to newbuild homes only The Home Builders Federation, in reaction to the Future Homes Standard, has said, “It’s going to be a challenge and a huge area of work.” And it is widely acknowledged there is significant demand placed on the building and HVAC industries to produce a long-term, viable solution. Challenges include the creation of new, cost-effective designs of energy infrastructures, and implementation in time for the short deadline of less than four years away. Gas boiler heating systems From energy design engineers to developers, suppliers, and energy companies, everyone in the supply chain is affected in delivering a solution that UK homeowners can afford and that developers can supply. The communications challenge also cannot be underestimated, to bring along the public to the reality that homes cannot, ultimately, continue to be heated by the gas boilers they are so familiar with.   The most likely low-carbon alternative to gas boiler heating systems is generally acknowledged to be heat pumps and heat networks, powered by renewables. It has been estimated by the Committee on Climate Change that by 2030 there will be 2.5 million heat pumps in new homes. Heat pumps offer comparable heating power to gas boilers and are powered by low-carbon electricity. Heat pumps have great potential for saving carbon; approximately 25-85 tCO2 per home over an average lifetime, reducing carbon emissions by 90%. Existing gas system But hydrogen is expensive to produce and although the existing gas system could be readily used for supply But for heat pumps to provide the level of warmth, particular in winter, and summer, weather in the UK, their effectiveness relies on excellent insulation, including triple glazing and adaptations to walls, floors, and ceilings. And while there has been a drive to get our draughty homes better insulated in the UK in recent years, with various grants and funding, this will be particularly crucial for newbuilds going forward. Hydrogen boilers could be an alternative to gas boilers. Hydrogen produces no emissions when burnt, only water and heat. But hydrogen is expensive to produce and although the existing gas system could be readily used for supply, and by consumers already familiar with a boiler system, it is not yet seen as a full solution to the replacement of gas. Technically qualified workers Trials are due to be carried out in the north-east with hydrogen-ready boilers. But the impending deadline and challenge for production and systems to be ready and tested, for mass implementation is unrealistic. Even before the Future Homes Standard was announced, there was an acknowledged shortage of skills. Engineering UK, in a recent survey, found that an additional 1.8 million engineers and technically qualified workers would be needed by 2025 in order to meet demand. But the impending deadline and challenge for production and systems to be ready and tested Nearly a third of HVAC firms have declared a skills shortage, with many feeling there is a crisis in the sector of sufficient qualified workers who can satisfy the new regulations. Now the demand is set to rise with the ban, as well as Brexit. A large proportion of qualified HVAC workers are sourced from the EU, further compounding the crisis of the skills shortage already faced.    Zero-Carbon technologies From imagining life without a gas boiler to a young person seeing their future career in engineering and renewable energy, effective communications and campaigns could go a long way. Targeted lifestyle campaigns, with positive, compelling case studies of homes of the future being powered by green, zero-carbon technologies could help to drive the momentum for innovation from a domestic base. Talent strategies could also combat the reality of an ageing and diminishing workforce in HVAC and other sectors. It’s vital now, more than ever, that young people see a career in renewable and eco-living technology as, not only rewarding but futuristic, global, and sophisticated. Any alternative to gas heating has to be affordable for UK households, and therefore for housing developers to adopt. Fuel poverty is a real risk. Energy-Saving measures The right help needs to be in place to support the development and take-up of the alternative According to the Committee on Climate Change, it costs £4,800 to install low-carbon heating in a new home, but £26,300 in an existing house while there are various funding initiatives for households adopting energy-saving measures, the right help needs to be in place to support the development and take-up of the alternative. Not just for newbuild homeowners, but beyond 2025 when existing households are called upon to switch. The Home Builders Federation have said of the Future Homes Standard, “Ambitious deadlines pose enormous challenges for all parties involved including developers, suppliers, energy companies in terms of skills, design, energy infrastructure and the supply chain.” Low-Carbon heating technology But there is also a stated dedication to achieving what can be realistically achieved, proving that there is a genuine commitment to ensuring our brighter, cleaner future and planet with low-carbon heating technology. The ultimate challenge now will be in Government, agencies, and industry working together, in a dedicated way, to be realistic about, and tackle the challenges across the board so the right solution for our home-heating future can be achieved, in time, and ready for a rollout for the new homes we build from 2025.

ASHRAE, a global society advancing human well-being through sustainable technology for the built environment, announced a move to its new global headquarters, located at 180 Technology Parkway, Peachtree Corners, Georgia. The Society began renovations in January 2020 on an existing 66,700 ft building, originally built in 1978, on 11 acres of land. Located 10 miles north of its previous headquarters building, ASHRAE joins other innovation and sustainability-focused organizations based in the popular Technology Parkway corridor. Net-Zero energy buildings “ASHRAE’s new global headquarters is a prime example of how we are helping to pioneer a movement that many expect will ultimately make net-zero energy the ‘new norm’ in sustainable design and construction,” said ASHRAE Building Ad Hoc Committee Chair Ginger Scoggins, P.E. “Although new construction of net-zero energy buildings make a lot of headlines, reuse of existing structures is a basic tenet of sustainability – the energy performance of existing buildings must be addressed to substantially impact the 40% of primary energy consumed by buildings.” “ASHRAE’s goal for this project was to renovate a three-story 1970’s era, cheap energy period building into a high-performing net-zero-ready facility in a cost-effective way that can be replicated in the built environment industry,” said Technical Advisory Subcommittee Chair Tim McGinn, P.E. The photovoltaic (PV) system design is currently in progress. The building will be on its way to fully net-zero energy by March 2021 upon the completion of the PV system installation. Digitally connected solutions The headquarters building incorporates several digitally connected solutions such as remote monitoring" Focusing on the Society’s 2020-21 theme, “The ASHRAE Digital Lighthouse and Industry 4.0, the headquarters building incorporates several digitally connected solutions such as remote monitoring and analysis of building performance, with online dashboarding for transparency and advanced Building Automation System (BAS) integration with other systems, such as ASHRAE’s meeting reservations systems.” Other solutions include a digital twin and Building Information Model (BIM), innovative mechanical systems visible through open ceiling around radiant panel clouds and advanced conferencing systems designed to serve as a ‘digital lighthouse’ teaching resource. “ASHRAE’s first-of-its-kind headquarters building was designed as a living showcase of what's possible through technology integration to increase efficiency, protect people and property, and enhance the occupant experience,” said 2020-21 ASHRAE President Charles E. Gulledge III, P.E. “In addition to supporting ASHRAE’s technical standards, innovative product integrations from our generous donors also provide a scalable and repeatable model for a net-zero energy building design.” Fresh air distribution system Examples of technical features include: Radiant ceiling panel system: This is used for heating and cooling & dedicated outdoor air system for outdoor air ventilation with enthalpy heat recovery. Overhead fresh air distribution system augmented with reversible ceiling fans in the open office areas and displacement distribution in the learning center. Six water source-heat pumps (WSHPs): There are four on basement level and two on upper level atrium that will be used to condition these spaces. Demand Control Ventilation (DCV): This will be used for high occupancy spaces in the meeting and learning center. Air distribution is constant volume in office areas and provided by fabric duct, reducing diffuser count and duct branches. Modeling Energy Use Intensity of 17 kBtu/sf/yr. On-site electric vehicle charging stations available for guests and staff. Roof-top and ground mounted photovoltaic solar energy system planned for installation March 2021. 18 new skylights and reconfigured window/wall ratio. Useful daylight illuminance (>300 lux) at the work plane Window Wall Ratio (WWR) 79.9% Existing – New WWR east/west 33.5% - north/south – 41.9%. Prior to the COVID-19 pandemic, ASHRAE had already planned to provide 30% more outside air to the building than the required minimum ventilation rates from ASHRAE Standard 62.1 - Ventilation for Acceptable Indoor Air Quality and will implement other applicable guidance that has been developed by the ASHRAE Epidemic Task Force (ETF) for commercial office buildings. Building occupant health The building is located in a forest setting, close to hotels, restaurants and walking trails The building is located in a forest setting, close to hotels, restaurants and walking trails. A large deck overlooking a lake adjacent to meeting rooms can be fully enjoyed on sunny days. ASHRAE’s headquarters is 12 minutes and 6.2 miles from the Doraville MARTA station for easy access to Atlanta Hartsfield International Airport. The Society’s approximately 110-person staff officially moved into the building at the beginning October. “This move represents another significant milestone for ASHRAE,” said ASHRAE Executive Vice President Jeff Littleton. “In addition to showing our commitment to building occupant health and comfort, our new headquarters building will enable us to provide industry-leading support and service to our global volunteers, while driving innovation that will push our goal of sustainability in action forward.” Successful building campaign A team of ASHRAE volunteers led a highly successful building campaign to garner support for the renovation project. Thirty-one corporate donors committed more than $9.7 million in monetary support and gifts of equipment and services. ASHRAE thanks the following industry partners for their high-level support of the new global headquarters renovation project: NIBE, Cisco, Arkema, Daikin, Price Industries, Belimo, ClimateMaster, ClimaCool, Bell & Gossett, Big Ass Fans, Victaulic, Uponor, Mitsubishi Electric Trane, NTT and PlaceOS. Donors to the building campaign will be listed online and recognized in a special new headquarters commemorative magazine to be published in January 2021. Sustainable built environment ASHRAE’s new global headquarters is an example of an effective built environment" Additionally, ASHRAE members have given over $500,000 to date. In total, ASHRAE has received over $10.2 million from generous stakeholders, making a strong statement about their commitment to ASHRAE’s mission and to a shared vision of a healthy and sustainable built environment for all. “ASHRAE’s new global headquarters is an example of an effective built environment that fully considers the importance of effective operations by installing the systems and equipment in a manner that facilitates operation and maintenance,” said 2019-20 ASHRAE Presidential Member and Building Ad Hoc Committee Member Darryl K. Boyce, P.Eng. “We are grateful to our donors for their generous support and partnership. It is this support that not only shows our donors’ alignment with ASHRAE’s sustainability goals, but helps us to address the challenges of designing and operate buildings in a technology driven environment.”

Daikin Singapore ("Daikin") announced that it has signed a Memorandum of Understanding (MOU) with SP Group ("SP") to provide Singapore's first large-scale residential centralized cooling system at Tengah. The MOU includes joint research and development, product innovation and marketing opportunities in Tengah, and future collaborative opportunities in Singapore and the region. The partnership builds on SP's expertise and strong track record in operating one of the world's largest underground district cooling system in Marina Bay and Daikin's strength in the air-conditioning industry through its Chilled Water System Equipment including chillers, water pumps, fan coil units, and maintenance services. smart energy solutions "Daikin is enthusiastic about this collaboration with SP Group. Daikin has designed unique equipment for this project in Tengah. With this collaboration, we look forward to working together to make the Tengah town energy-efficient, green and cool," said Mr Masanori Togawa, President and Chief Executive Officer, Daikin Industries, Ltd. Daikin will deploy its Building Management System to monitor and control Tengah's centralized cooling system Mr Stanley Huang, Group Chief Executive Officer, SP Group, said, "SP Group aims to enable a low-carbon, smart energy future by integrating sustainability into the everyday life of the residents. Through this collaboration with Daikin and building on SP's strong track record in providing smart energy solutions in Singapore, we look forward to helping households enjoy the reliability and energy efficiency of centralized cooling." low-carbon smart energy towns The centralized cooling system for residential Housing Development Board projects aims to optimize the energy consumption for air-conditioning needs and reduce the urban heat island effect. Around 22,000 households stand to benefit from this initiative and Tengah will be the model for low-carbon smart energy towns in Singapore. Daikin Singapore will deploy its Building Management System (BMS) to monitor and control Tengah's centralized cooling system. Following the acquisition of BMS Engineering last year, Daikin is now able to provide the technical equipment as well as maintenance of systems as a one-stop solutions provider. This collaboration marks a first for Daikin. The partnership with SP is part of Daikin's longer-term growth strategy to meet the changing requirements of energy players, sustainable architecture projects as well as the rising number of social-conscious citizens in need for more adaptable accommodations. Going Green Regionally Daikin and SP will monitor and optimize the model for Tengah and explore future opportunities to replicate the same reliable and efficient system in other parts of Singapore and the Southeast Asia region. This builds upon Singapore's ongoing roadmap for greener buildings as well as the longer-term vision for a Singapore Smart-city that includes sustainability in its advocacy.

A new cloud-based solution enables HVAC professionals to access VRF systems remotely to diagnose service issues and lessen the time and costs of providing service. CoolAutomation’s Remote HVAC Service Solution enables HVAC service providers to remotely troubleshoot issues by analyzing real-time and historic data trends and analysis. They receive automatic error and anomaly notifications in their office or on their mobile phones. “The remote service solution provides the tools that HVAC service providers need to offer remote services to their existing clients while attracting new customers who understand the value of remote service for their business,” says Roy Muchtar, VP of Products at CoolAutomation. variable refrigerant flow On site, a CoolAutomation CloudBox connects directly to the VRF and links to the cloud via routers and the Internet. The box shares data on the operation of the VRF to the cloud, where a subscription service enables it to be analyzed to determine any problems. The service solution can connect to any major VRF (variable refrigerant flow) system, including Mitsubishi, Daikin, LG, Samsung, et. al.; and can connect to VRF units from multiple manufacturers in case a customer has installed more than one. The cloud solution begins monitoring information from the VRF at the time of installation If a service provider is migrating from one brand to another, the cloud solution can operate with both if there is a period of overlapping systems. The experience is the same regardless of the VRF brand. The cloud solution begins monitoring information from the VRF at the time of installation, providing a benchmark of how the equipment operates when it is first commissioned. Over time, the technology collects and stores additional data on how it continues to function. remote service solution The service provider receives an email or an alert on their smart phone if something is wrong or if a component is operating outside a defined parameter. The remote service solution also shortens the cycle of service and support. In case service is needed, the provider can diagnose the problem remotely before he or she visits the site; in some cases, remote service can solve the problem. If any anomaly surfaces, the service provider has access to the entire history of system operation to show them what has changed and when. If a site visit is needed, the technician can arrive on site knowing what the problem is and with a plan (and required materials) to solve it quickly. There is no need, for example, for one site visit to diagnose a problem and then a second visit to fix it. cloud-based approach Knowing ahead the complexity of a problem helps service providers decide which technicians (e.g., what level of expertise) to send to the site. The cloud-based approach can also maximize productivity of a service company’s most experienced technicians. A knowledgeable technician can address multiple customer issues in less time, diagnose the problems remotely, and then dispatch less experienced technicians as necessary, knowing exactly what they need to do. The model of sending a technician on site to address every service call, from small to big, will be challenging" In short, the remote service solution is another tool in a provider’s toolbox, helping them improve service, lower costs, and benefit their own bottom lines. There are also benefits for any companies seeking to provide “HVAC as a service” – less cost and more dollars go to the bottom line from any monthly subscription payments. remote service capabilities During the COVID-19 pandemic, the benefits of remote service have become even more obvious as a way to minimize customer visits. In fact, in general, end customers increasingly are coming to expect remote service capabilities from providers.  “HVAC technical service organizations and HVAC contractors will have to make some transition in the way technical service is being provided because of the pandemic,” says Muchtar. “The model of sending a technician on site to address every service call, from small to big, will be challenging in an environment of ever-changing travel restrictions.” The remote service solution also avoids having to set up an appointment to access a system if the building is vacant (because of coronavirus). Also, any anomalies in system operation are less likely to be noticed if the building is empty, so remote monitoring is even more valuable. From the end customer’s perspective, it is likely a service provider can solve any situation before the customer is even aware there is a problem. The time needed for problem resolution is shorter, and lifespan of the system is longer because small problems are addressed before they cause larger problems. In addition to service issues, the information stored in the cloud provides voluminous data that can be analyzed to yield insights on how the system has been used, the performance of various elements, etc. interpreting larger trends The CloudBox, also used for home automation, is already in use in more than 90 countries A rules engine can aid with analyzing multiple factors to interpret larger trends. Rules can be customized to provide alerts based on specific parameters and/or anomalies, and customers can share a library of rules generated by other users. Alerts may include operational analytics (e.g., if the room temperature goes below 60 for 30 minutes), manufacturer alerts (if something is wrong with the VRF), and maintenance alerts (e.g., filter needs to be changed). The new technology, launched in late June, has been beta testing worldwide for several months, including in the United States, the United Kingdom, Israel and Germany. The CloudBox, also used for home automation, is already in use in more than 90 countries. targeting facility managers Use of the technology will soon be expanded beyond VRFs to connect with chillers and other more traditional HVAC systems; however, additional integration is needed to operate with various brands of chillers, each with a different interface. In addition to the remote service solution, CoolAutomation also offers a control application (for end users). Later this year, the company will be introducing an application targeting facility managers that addresses issues such as scheduling and energy consumption