Bodmin-based network service partner Carrier Transicold Cornwall has won the 2018 Carrier Safe award for the first time, after demonstrating its commitment to Carrier Transicold’s stringent health and safety program.
Carrier Transicold, which operates in the UK as Carrier Transicold (UK) Limited, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp.
Maintaining Safe Working Practices
Over the past few years, we have targeted the development of our health and safety standards as a top priority"
“Over the past few years, we have targeted the development of our health and safety standards as a top priority,” says Tim Edwards, managing director, Carrier Transicold Cornwall. “Winning this award is a testament to the hard work the entire team has put in to building and maintaining our safe working practices. I’m delighted for everyone involved and hope it’s the start of a long reign at the top.”
The Carrier Safe program was developed by Carrier Transicold UK in conjunction with the Engineering Employers Federation as a way of independently auditing environmental, health and safety (EH&S) standards across its network of UK-based service partners.
Delivering Excellent Customer Service
Carrier Transicold introduced its most rigorous evaluation criteria in the 2017/18 assessment, measuring service partners against a 172-point checklist covering specific topics including EH&S legal protocols, and internal procedures and workshop inspections – now calculated using a traffic light system. Carrier Transicold Cornwall secured the award by achieving 167 green points – which indicates full compliance.
Carrier Transicold Cornwall also received the Performance Assessment & Competitive Excellence (PACE) Recognition award for its continued commitment to delivering excellent customer service. The service partner recently invested in a new depot and is committed to continually developing the skills of its engineers. “To be honored with a PACE award as well is fantastic, and we are very proud to have been recognized for the high service standards we provide to customers,” adds Edwards.
Truck And Trailer Refrigeration Equipment
Winning two awards is evidence of how hard the team in Cornwall has worked over the last 12 months"
Scott Dargan, managing director, Carrier Transicold, Northern Europe, applauds the hard work that has been demonstrated by the team: “Winning two awards is evidence of how hard the team in Cornwall has worked over the last 12 months.”
“This year we raised the bar in response to the increasingly high performance we’ve seen from our service partners. The response from the Cornwall team demonstrated a great attitude to the Carrier Safe program – their commitment is definitely worth celebrating and they deserve the recognition.”
Carrier Transicold UK’s service partner network is comprised of independent companies that provide support to customers operating Carrier Transicold equipment. The network collectively employs more than 160 mobile service engineers, supporting Carrier Transicold’s full range of light commercial vehicle, truck and trailer refrigeration equipment.