The warranty terms offered by Airxchange® for Original Equipment Manufacturing (OEM) customers extend to a 'parts only' coverage for five years. This policy encompasses all product components, with the exception of the drive motor, which is covered by the motor manufacturer’s warranty.
Many OEMs choose to transfer this warranty to the end user, resulting in an extended coverage period, since the Airxchange® warranty outlasts the typical OEM product warranties. Consequently, there is an overlap where the OEM warranty expires before the Airxchange® warranty does.
Warranty Support from OEM Suppliers
In many cases, OEMs continue to support and uphold the Airxchange® warranty for product cassettes
In many cases, OEMs continue to support and uphold the Airxchange® warranty for product cassettes, even after their own warranty period has concluded. However, a growing number of OEMs are opting to direct customers to Airxchange® for product support during the remainder of the warranty term.
It is recommended that end users first consult their OEM supplier for warranty assistance before reaching out to Airxchange®.
Continuous Support from Airxchange®
When guided by the OEM, Airxchange® is prepared to provide warranty services for products throughout the five-year period. Additionally, they offer non-warranty parts support for the entire lifespan of the unit.
This ensures that despite transitions in warranty responsibility, end users maintain access to necessary support and parts for their equipment.
