XOi Technologies, a provider of technician-focused technology solutions, announces a new collaboration with FieldConnect, a pioneer in B2B SaaS for mobile field service providers.
The powerful new integration connects two of the field service industry’s software providers and offers business owners a unique AI- and data-powered solution to increase productivity and profitability.
Enhancing the value delivered by FieldConnect
“XOi’s deep data cataloging capabilities, advanced AI-driven analytics, and intuitive remote support options enhance the value FieldConnect delivers to its customers,” said Robert Hughes, CEO of FieldConnect.
“Working together, we’re able to provide a uniquely powerful tool to help field service businesses of all sizes elevate customer satisfaction, drive efficiency and accelerate growth.”
XOi’s cloud-based solution
With XOi's cloud-based solution teams can build deep and easily accessible institutional knowledge
XOi’s cloud-based solution allows field service technicians to utilize, aggregate, and analyze critical job data and maximize customer value through efficiency, accuracy, and accountability.
With a full suite of standardized workflows, job documentation capabilities, and technician training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity.
Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
Field service management solutions
FieldConnect is a software company specializing in field service management solutions. They focus on mobile workforce solutions for commercial service contractors, construction organizations, and other field service businesses.
FieldConnect’s best-in-class mobile field service solution extends the default functionality of most ERP solutions.
Their suite of workforce management applications improves resource scheduling/dispatching, work order management, real-time sales quoting, end-customer self-service, project time management, and more.
The efficient customer service team
FieldConnect's agile development process allows for continuous product improvement
FieldConnect has a second-to-none customer service team that allows support issues to be heard immediately (instead of weeks or months).
Their agile development process allows for continuous product improvement with customer feedback front and center with product enhancements.
FieldConnect extends many ERP systems including (but not limited to): Microsoft Dynamics, Quickbooks, Vista by Viewpoint, Spectrum by Viewpoint (formerly Dexter+Chaney), Sage, and more.
Authority comment
“Service contractors are facing urgent challenges, from labor shortages and supply disruptions to rising costs and an uncertain economic outlook,” said Aaron Salow, founder and CEO of XOi.
“By partnering with FieldConnect, we’re in position to deliver our technician-focused platform to the leading providers so they can effectively manage workflows and maximize service.”
“When the industry collaborates like this, it creates solutions and opportunities that can transform the service business.”
