Business Development Resources (BDR) has announced a strategic collaboration with PPATEC, the Pennsylvania Petroleum Association's technical education provider, aimed at advancing HVAC training initiatives.
This partnership is set to debut with two hands-on courses delivered by experienced BDR coaches at PPATEC's Grantville, Pennsylvania training facility.
Courses Focused on Service Profitability
Leading the first course, titled "Managing & Growing Service Profitably," is Jennifer Shooshanian, BDR's senior service coach and trainer. Targeted at business owners and service managers, the course provides a structured framework for running a profitable services department by employing strategies and processes from successful HVAC firms. This training session is scheduled for February 25-26, 2026.
The second course, "Top Gun Technician Excellence," will be directed by Shaun Weiss, a head coach and trainer at BDR. It aims to enhance HVAC technicians' customer communication skills and establish a clear service delivery protocol, which is designed to reduce callbacks and increase referrals. The event will occur on March 31-April 1, 2026.
Enhanced Training Opportunities Through Partnership
The facility hosts students entering the HVAC industry alongside professionals seeking to enhance their skills
Matt MacArthur, BDR's Senior Vice President of Training and Marketing, expressed enthusiasm about the partnership, stating, “We’re excited to be partnering with PPATEC to deliver in-person training events for home service contractors. Both these classes have proven to be highly impactful and engaging experiences for all who attend, and are backed by real-world results, equipping HVAC teams to level up in the new year.”
PPATEC's training center offers a comprehensive environment for HVAC education, complete with cutting-edge classrooms and realistic lab settings. The facility hosts students entering the HVAC industry alongside professionals seeking to enhance their skills.
Comprehensive Training and Skill Development
"It is our goal to be a full-service training provider for the home service industry," stated Ted Harris, Executive Vice President of PPATEC, adding "The core competency of our school is centered around hands-on training solutions for service and installation technicians."
He adds, "The collaboration with BDR will extend beyond our technical training program and add valuable educational opportunities for service and installation departments, particularly focusing on profitability and customer communication skills. This partnership adds more value to our members and industry stakeholders who trust PPATEC as a training partner."
