Aggreko has signed with Ivanti to replace their ITSM (IT Service Management) software and switch to a cloud-based system. This partnership is another advancement in Aggreko’s digital approach and overall efficiency improvements.
The pioneer in mobile, modular power, heating, cooling, and energy services was at the end of its current ITSM software lifecycle. With the help of collaboration with consultancy firm Acrinax, it reached an agreement to implement the new Ivanti Service Manager Software.
Benefits
The benefits of this partnership mean that Aggreko can look forward to a far more streamlined process across the organization.
The previous system in place had reached the end of its lifecycle and working with Acrinax and Ivanti throughout the transition of the new tools resulted in a quicker implementation, with improvements in the range of IT tools available to all.
Technology and digitalization
The system we had in place had served a purpose, but we had outgrown it, and as a result, was becoming a hindrance"
“A service desk is the heart of IT and keeps companies progressing and at Aggreko, we are no different. The system we had in place had served a purpose, but we had outgrown it and as a result, it was becoming a hindrance."
"We pride ourselves on working at the forefront of technology and digitalization, so we collaborated with experts in the field to ensure we made the right decision,” said Tony Deeb, Service Delivery Manager, at ATS.
Cloud-based service desk tool
“Acrinax offered us the support we needed, and Ivanti showed us that their new ITSM tool would enable us to work the way we wanted. Throughout planning and implementing we were in close contact with both and that meant we had the insight of experts, which means the result was that we got the service desk tool that future-proofs us as we continue to push forward with innovative technology and working methods.”
The contract with Ivanti began in 2019 and with data being cloud-based, it vastly increases data capability and analytics. Aggreko is a member of the Service Desk Institute, which connects IT service professionals across the world.
