Hamworthy Heating, recognized for its expertise in commercial heating and hot water systems, has unveiled a new Commercial Service Division purposed to provide comprehensive nationwide support and enhance customer service.
This launch is part of Hamworthy's ongoing efforts to innovate and excel in service provision by consolidating its extensive knowledge in commercial heating and hot water into a single, dedicated team.
Condensing Commercial Boilers
This newly formed division enables customers of Hamworthy Heating to benefit from immediate next-day recovery response for warranty-related issues.
The service boasts a 90% first-time fix rate on condensing commercial boilers and water heaters
The service boasts a 90% first-time fix rate on condensing commercial boilers and water heaters, significantly reducing downtime and maintaining system efficiency.
Additionally, the offering is complemented by clear and thorough reports delivered within three business days. Support extends to Tyneham heat pumps, ensuring a dependable and customer-centered service that keeps commercial heating and hot water systems optimized.
Fast Response Times
Chris Jessop, Customer Relationships Director, emphasizes the company's dedication to the commercial market, stating, “Our commitment to the commercial market goes beyond supplying quality products, it’s about making it easier for customers to get the support they need, when they need it.”
Emma King, Customer Service Scheduling Manager, supports this vision, adding that the new Commercial Service Division offers unmatched nationwide coverage, rapid response times, and direct access to skilled engineers. “This strengthened service directly addresses the needs of our commercial customers, and we’re confident it will set standards for commercial heating support in the UK.”
Hamworthy Heating, technical experts in commercial heating and hot water products, has launched a new Commercial Service Division to deliver efficient, nationwide support and a first class customer experience.
As part of Hamworthy Heating’s continued investment in innovation and service excellence, the new Commercial Service Division brings together the company’s expertise across all commercial heating and hot water products into one dedicated team. This specialist service gives customers direct access to nationwide commissioning, warranty, servicing and breakdown support from highly skilled engineers.
Condensing commercial boilers
Hamworthy Heating customers can now benefit from next-day recovery response under warranty, supported by a 90% first-time fix rate on condensing commercial boilers and water heaters, helping to minimise downtime and keep systems running efficiently.
This service is backed by clear and detailed reports delivered within three working days. The new division also provides support for Tyneham heat pumps. Together, this approach delivers a reliable, customer-focused service that ensures commercial heating and hot water systems continue to perform at their best.
Fast response times
“Our commitment to the commercial market goes beyond supplying quality products, it’s about making it easier for customers to get the support they need, when they need it,” comments Chris Jessop, Customer Relationships Director.
Emma King, Customer Service Scheduling Manager, adds: “Through the new Commercial Service Division, we can offer unparalleled nationwide coverage, fast response times, and direct access to highly skilled engineers. This strengthened service directly addresses the needs of our commercial customers, and we’re confident it will set standards for commercial heating support in the UK.”
