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HVAC Efficiency Enabled By The Smart Buildings Of The Future
HVAC Efficiency Enabled By The Smart Buildings Of The Future

In today’s world, we spend almost 90 per cent of our time indoors, in our workplaces, leisure areas and our homes. It is no secret that the built environment has been relatively slow in its embrace of information technology and automation. According to KPMG’s ‘Building a Technology Advantage’ report, fewer than 20 percent of construction and engineering executives, and major-project owners said they are re-thinking their business models, so as to incorporate new technology. Yet, it has now become a necessity, as energy efficiency becomes a more prominent topic discussion, which is leading to sweeping changes across all aspects of our lives and none more so than in the built environment. Commitment to net-zero emissions Governments are beginning to impose tighter restrictions on building use, energy consumption and emissions. Policymakers around the world are committing to net-zero emissions targets, with more than 60 countries pledging to achieve carbon neutrality by 2050. For example, the European Union (EU) is committed to become a carbon-neutral economy, with net-zero emissions by 2050 and all new buildings within the EU must be constructed as near-zero energy buildings. Meanwhile, China has legislated that at least 30 per cent of all new buildings must be ‘green’. Smart technology to better manage HVAC Technology can help optimize energy consumption and create energy efficiency in our buildings Given this new trend towards energy efficiency in the real estate sector, smart technology is needed to better manage HVAC and energy consumption. Buildings currently contribute 40 per cent of global carbon emissions, a problem exacerbated by extreme weather conditions across the globe, which increases demand for electricity, as more people rely on air conditioning for cooling. Technology can help optimize energy consumption and create energy efficiency in our buildings, alleviating many of the problems that we have today. Technology enabled by the Internet of Things (IoT) can optimize comfort and safety, while providing remote operability and access to everything from HVAC systems to security cameras. At the same time, data collection and integration with cloud-based services allow for powerful energy efficiency measures. Designing and operating Smart buildings The concept and operation of smart buildings is not new. Architects and developers have been installing separate systems to control lighting and HVAC for decades. Later systems have evolved and helped building managers control access to different areas of a site, mitigate fire risk and protect against power surges. What is new is the addition of web-based platforms, in order to allow these verticals to integrate seamlessly with each other. The building of tomorrow is achievable today, using the latest in automation intelligence to control lighting, air-conditioning and heating. With these digital solutions, everything can be controlled remotely and allow for complete control, whenever it is needed most. Increased use of smart technology The first step in managing HVAC energy is to understand exactly how much is being used and where it is used. With this information at hand, managers can highlight areas for improvement, which in turn will help a building become more efficient and ultimately, save money. Another step in managing HVAC energy is including smart technology alongside your system Another step in managing HVAC energy is including smart technology alongside your system, as it can minimize maintenance costs. Predictive fault-finding can save maintenance time and labor, as well as minimizing downtime for expensive equipment or services. It is estimated that smart-enabled predictive maintenance is three to nine times cheaper than a traditional reactive approach. Tenant and occupant satisfaction are often also higher, as systems that experience failure can be identified, repaired and re-booted quickly. Smart building systems Smart building systems, such as ABB i-bus KNX ClimaECO and ABB Cylon BACnet solutions, can combine HVAC in one holistic solution, from central control and management of heating and cooling systems, down to room-level automation. Smart systems simplify the implementation of intelligent automation in modern buildings and using pre-installed algorithms, can make autonomous decisions on things, such as adjusting lighting and HVAC levels, to reflect time of day, external environment, occupancy levels or other variables. Additionally, data collection and data analysis enabled by IoT allows for increased knowledge and better predictions of use. Working with a smart building, which is interconnected, can act and learn on this data, while providing remote access to data and analytics for human oversight. The ROI of smart technology implementation In addition to legislation driving change, being ‘smart’ provides other real benefits for developers and owners. As a building adapts to the demands of its users or the goals of its managers, it can save energy, cut emissions and reduce energy costs. More effective and efficient use of power can save money, quickly repaying initial technology expenditure Comparing energy savings to the falling cost of installing a basic smart management system, smart buildings immediately prove their worth. According to HSBC, if a smart system delivered an energy cost saving of 25 per cent, on an installation cost of US$ 37,500, for a 50,000 sq. ft building, the annual savings could be as much as US$ 23,000, giving a payback period of less than two years. More effective and efficient use of power can save money, quickly repaying initial technology expenditure. HVAC and lighting alone can account for about 50 per cent of energy use in an average commercial building, but by incorporating smart automation, managers may see decreased energy costs of up to 30 to 50 per cent. Leading the fight against climate change Technologies, such as IoT and Artificial Intelligence (AI) are crucial to help us in the fight against climate change. These technologies help users, owners, operators and facility managers interact with the buildings of the future effortlessly, with personalized comfort and maximum efficiency. Artificial Intelligence and IoT is constantly in a state of evolution, as more applications for the technology are discovered. Given the ever-changing nature of technology, the possibilities for smart buildings in the future are endless.

Why Hybrid Heat Pumps Deserve Their Moment In The Spotlight
Why Hybrid Heat Pumps Deserve Their Moment In The Spotlight

With the UK committed to reducing greenhouse gas emissions to zero by 2050, drastic action is needed by the government. For new-build homes, there’s a gas boiler ban coming in less than five years’ time. And for older properties, it’s likely that gas prices will continue to rise, to encourage homeowners to switch to a more sustainable alternative. Renewable heating market With this in mind, the renewable heating market is growing rapidly, albeit from a very small base – but with targets in place to keep the momentum up. The government has committed to install 600,000 heat pumps into new homes by 2028. The government has committed to install 600,000 heat pumps into new homes by 2028 People who are already living in (old and new) properties heated by renewable technology should be applauded for pioneering it – but understandably, not everyone has the confidence to give up a solution they’re familiar with, and to step into the relative unknown. And that’s why the value of transitional technologies cannot be over-estimated– both to homeowners who want to live more sustainably and to installers looking to adapt and future-proof their businesses. But the role that hybrid heat pumps can play in accelerating progress on the road to zero has been somewhat overlooked to date. Hybrid heat pumps Hybrid heat pumps combine the power of a heat pump with the familiarity of a high-efficiency boiler. The two appliances work together to provide heating and hot water, providing the ideal replacement for a combi boiler as a first step towards introducing renewable heating technology into the home. Compared to a traditional gas boiler, hybrid heat pump systems can reduce CO2 emissions by as much as 55% and have been proven to deliver up to a 50% reduction in energy bills in homes in the UK. Our Daikin Altherma hybrid heat pump’s smart programming helps to save up to 35% more energy than a traditional condensing boiler by automatically determining the most economically and energy-efficient operating combination based on energy prices, outdoor temperatures, and indoor heat capacity. Heat pump share The hybrid system’s operating mode can be shifted to more electric heat pump share As well as being quick to install, hybrid systems are designed to look and operate like a conventional boiler system and deliver like-for-like performance and comfort levels. And to give homeowners peace of mind, the heat pump can act as a back-up for the boiler, and vice-versa – meaning they’ll never be caught short. Hybrid systems are best-suited to smaller homes in urban areas, that are likely to have a combi-boiler, and where the shell of the building is not energy-efficient enough to rely on electricity alone. But as the efficiency of the building is improved and upgraded over time, the hybrid system’s operating mode can be shifted to more electric heat pump share. And while there’s a lot of talk about new homes in the renewable heating debate, hybrid technology is ideal for renovations and boiler replacements. Heating system replacements We estimate that there are 1.1 million homes across the country that would be well-served by a hybrid system. That, combined with the benefits of hybrids for both installers and consumers, is why we firmly believe in hybrid heat pumps’ potential to support a faster, easier, and more affordable transition to low carbon heating in this country. Every homeowner who buys a Daikin Altherma hybrid system gets a high-efficiency boiler for free When consumers are looking at heating system replacements, we know that complexity and disruption are barriers to purchase. Fortunately, neither is an issue with hybrids. While hybrid heat pump systems can be installed with a household’s existing boiler, to help increase uptake, we’re running a special offer at the moment whereby every homeowner who buys a Daikin Altherma hybrid system gets a brand-new, high-efficiency boiler for free. Low carbon technology And there’s no need to lose valuable floor space to a hot water cylinder or to make changes to the radiators. Hybrids aren’t just good news for homeowners; they represent a real opportunity for installers, too. At the moment, there are 1,000 heat pump installers in the UK and around 125,000 gas boiler installers. We need to transition these boiler installers towards low carbon technology – not just to drive progress on the road to net zero, but to help their businesses stay relevant and competitive. This year, in partnership with 11 of our Daikin Sustainable Home Centres across the UK, we’re running a free nationwide training program to help installers enter the renewable heating market with hybrid heat pumps. eco-Friendly hybrid solution Reducing electricity prices isn’t enough to encourage people to change the way they heat their homes Installers who complete the day-long course can expand their portfolio and gain the skills to upgrade customers to an eco-friendly hybrid solution. Reducing electricity prices isn’t enough to encourage people to change the way they heat their homes; more needs to be done to make new, clean technologies accessible and appealing. We’re doing what we can to incentivize homeowners – and installers – to embrace the possibilities of a hybrid heat pump system, but a clear funding mechanism from Government is needed as well, specifically to help with the upfront cost of upgrading (free boiler or no free boiler). While the now-closed Green Homes Grant explicitly included hybrid heat pump technology, there’s a big question as to whether the same hybrid solutions will be included in the Clean Heat Grant – the details of which are expected later this year. The answer to that question needs to be ‘yes’.

BEIS Hydrogen Strategy, Reaction From Baxi Heating
BEIS Hydrogen Strategy, Reaction From Baxi Heating

The energy transition is upon us and we are shifting today’s energy use to low and zero carbon sources. The way in which we heat and provide hot water to our homes and businesses will change, and we are developing technologies that will support this transition. A bold and pragmatic policy framework will encourage investment and drive change. BEIS Hydrogen Strategy We, therefore, welcome the publication of the Hydrogen Strategy from the Department for Business, Energy & Industrial Strategy (BEIS). This important document details the role and vision for clean hydrogen deployment at scale, in the United Kingdom, building upon the ambitions in last year’s 10 Point Plan for a Green Industrial Revolution. As an energy carrier, hydrogen has many uses that will help to decarbonize heating, transport and industry. We, therefore, welcome the government’s assurance to the public that hydrogen can be made as safe as natural gas. UK Government’s Contract for Difference The availability of low-cost hydrogen at scale is a key enabler of the deployment of hydrogen for heat Alongside the BEIS Strategy, the UK Government is publishing its proposed business model for supporting hydrogen production, in the form of a Contract for Difference. This approach has been utilized successfully for offshore wind and will enable the sector to invest in early-stage projects, and reduce the cost of hydrogen. The availability of low-cost hydrogen at scale is a key enabler of the deployment of hydrogen for heat. We believe, there is no ‘one size fits all’ solution, and a whole range of heating technologies will need to be deployed for a range of properties. Baxi Heating, as part of BDR Thermea Group, is at the forefront of developing clean heating solutions, including our ground-breaking development of hydrogen boilers. Hydrogen-ready boilers from 2025 Our work with the Hy4Heat project and associated demonstration sites in the UK show technical feasibility of this solution. We believe the government should act upon advice from the Climate Change Committee and other sources advocating a mandate that all boiler sales from 2025 should be hydrogen-ready, in order to help pre-populate a swathe of the housing stock, ready for a future conversion. Technology, energy efficiency and business models are all bit parts in the wider picture. Skilled installers and contractors will be utterly essential to success, so we are glad to see the announcement of a hydrogen sector development action plan in early 2022, setting out how the government will support companies to secure supply chain opportunities, skills and jobs in hydrogen. UK Heat and Buildings Strategy Following the Hydrogen Strategy, we look forward to several important publications in the lead up to the 26th UN Climate Change Conference of the Parties (COP26), including consultations on the role for hydrogen-ready appliances, off gas grid heating measures and the UK Heat and Buildings Strategy.

Latest Nortek Global HVAC news

Madison Industries Agrees to Acquire Nortek Air to Bolster Indoor Air Quality Offering
Madison Industries Agrees to Acquire Nortek Air to Bolster Indoor Air Quality Offering

Madison Industries, one of the world’s largest privately held companies, announced an agreement to acquire Nortek Air, a pioneer in providing critical air management, thermal and HVAC solutions. The deal adds strong Nortek brands such as Broan, NuTone, Reznor, StatePoint, Zephyr, Huntair and many others to Madison’s robust portfolio of indoor air quality solutions. “The global pandemic has put a spotlight on the importance of indoor air quality,” said Madison founder Larry Gies. “The Nortek Air businesses perfectly complement our portfolio of companies that provide solutions to improve the quality of indoor air. Our mission is to make the world safer, healthier and more productive and the addition of Nortek Air with its 6,000 passionate employees allows us to deliver even more of that mission. The Madison team is committed to improving indoor air quality and delivering solutions that provide healthy air for its customers.” air hygiene solutions Nortek Air, currently a subsidiary of Melrose Industries PLC, represents a range of world class products spanning custom and commercial air solutions for high-performance environments, residential and commercial HVAC and fresh air ventilation systems for homes. Its extensive family of brands represents a combined total of more than 390 years of experience providing solutions for a variety of markets including healthcare, education, data center, pharmaceutical, industrial, residential, office and clean room. Its technology not only delivers improved air quality for indoor spaces, but also increases energy efficiency, reduces operating costs, maximizes performance, lowers noise pollution and ensures system reliability. The addition of Nortek Air positions Madison Industries to better serve its customers by providing a full suite of air hygiene solutions to improve indoor air quality for the health and longevity of building occupants.The acquisition is slated to close this summer.

HVAC Industry Manufacturers To Introduce Six Latest Products For The Heat Pump Market
HVAC Industry Manufacturers To Introduce Six Latest Products For The Heat Pump Market

Manufacturers continue to make improvements in heat-pump technology, including higher efficiencies, contractor-friendly designs, and innovative extras like two-stage compressors that allow them to run at lower speeds and cut down energy use and homeowners’ bills. Below is a sampling of six of the latest products to hit the heat pump market. Nortek Global HVAC introduced the W-Series of air conditioning and heat pump equipment for residential and light commercial applications, completing its redesign of Gibson®, NuTone®, and Frigidaire® branded 1.5- to 5-ton, single-phase air conditioning units and heat pumps. The redesign offers contractors a ‘good-better-best’ strategy (the premium F-Series, the mid-range E-Series, and the economically-priced W-Series) to accommodate varying consumer price ranges. Coil-Protecting wire guard The W-Series heat pump is available in 14- and 16-SEER models. Standard features include Copeland scroll compressors and a liquid line filter-drier for field installation in an accessible position to facilitate easy periodic change-outs. It also has a coil-protecting wire guard that adds cabinet structural integrity and holds a plastic mesh in place to safeguard against hail and accidental contact damage, plus an anti-corrosive polymer drain pan with more drainage holes to eliminate potential standing water. On the unit’s exterior cabinet, above the refrigerant access port, is a weather-proof QR code called ‘Charge Me’ that can be scanned to access Nortek’s charge assist tool. “The new W-series of heat pumps recently introduced by Gibson, Frigidaire, and NuTone features a high-tech way to charge,” said Dave Garvin, product manager, Nortek Global HVAC. Variable Speed Heat Pump Rheem’s next generation Prestige® heat pump harnesses the power of the new EcoNet Smart Thermostat “The proprietary website helps account for subcooling, fixed orifices, thermostatic expansion valves, ambient temperature at time of charging, lineset length, and other variables that can trip up contractors when charging any heat pump brand.” The Rheem® Prestige® Series EcoNet®-Enabled Variable Speed Heat Pump features a contractor-friendly design, which means expanded valve space and triple service access, for fast and easy install and repairs. Corner-service access allows optimal access to internal components, while individual louver panels speed coil cleaning and cabinet reassembly. Plus, Rheem’s next generation Prestige® heat pump harnesses the power of the new EcoNet Smart Thermostat, which provides control, monitoring, and one-touch alert capability. Proper installation and reduced time “Rheem’s Prestige Heat Pump powered by our EcoNet Smart Thermostat keeps contractors in control,” said Ryan Teschner, product manager for Rheem Mfg. “From real-time alerts and system notifications to a charge mode capability, which allows for proper installation and reduced time on the job, Rheem’s heat pump increases job site efficiencies and reduces labor costs for contractors.” The hybrid electric Voltex® from A. O. Smith has an energy factor (efficiency based on the amount of hot water produced per unit of fuel consumed over a typical day) of 2.3, and is Energy Star® qualified. “Heat pump water heaters use electricity to pull heat from the surrounding air rather than generating their own heat,” said Brandon Stepanek, national field marketing manager at A. O. Smith. Reducing greenhouse gas emissions Carrier’s Hybrid Heat systems automatically switch between electric and gas heating “This means that they can be a logical choice for dedicated green home builders interested in enhancing energy efficiency. Because a heat pump water heater uses energy efficiently, it can save customers up to 10 percent on energy bills, which adds up to thousands of dollars over the life of the water heater,” he continued. “The significant reduction in electricity use also has a direct effect on reducing greenhouse gas emissions.” Carrier’s Performance™ Series heat pumps offer a range of efficiencies that start at 14 SEER and reach 17.5 SEER and up to 9.5 HSPF. Combining a gas furnace, an electric heat pump, and a compatible thermostat, Carrier’s Hybrid Heat systems automatically switch between electric and gas heating to optimize the efficiency of each fuel source, helping defend homeowners against utility cost fluctuations. They have Energy Star designation. Carrier indoor furnace “Our microtube coil technology saves space and provides lasting comfort with its corrosion-resistant construction,” the company stated. “In addition, some models include innovative extras, like a two-speed compressor for added benefits like higher efficiency and even, consistent comfort. When installed with a custom-matched Carrier indoor furnace or fan coil and a Côr® Wi-Fi® thermostat, our two-stage heat pumps can operate on low stage up to 80 percent of the time to keep airflow and temperatures even and consistent while adding humidity control during cooling operation.” Heating operation is rated down to minus 5˚F outdoor temperature Fujitsu General America Inc. recently debuted the RGLX Series, three medium-static pressure ducted indoor units for the single-zone Halcyon mini split line. They have sufficient static pressure to heat or cool a whole house. Heating operation is rated down to minus 5˚F outdoor temperature. The 12,000-, 18,000-, and 24,000-Btuh models are Energy Star qualified. V-Shaped heat exchanger Units are available in seven sizes ranging from 12,000 to 48,000 Btuh, with efficiency ratings up to 21.3 SEER. The evaporators are slim enough to fit most ceiling spaces, making them ideal for hidden installations, while the condensing units can be installed below a window or in a narrow space. The new models can be installed in applications that require static pressure up to 0.80 inches of water column and offer maximum piping lengths of up to 246 feet. A built-in drain pump with 33.5 feet of vertical lift comes standard. “The combination of the V-shaped heat exchanger, air stabilizer, and the energy-efficient DC fan motor results in high efficiency and quiet operation,” Fujitsu wrote in the product specs. Customized indoor comfort The Goodman GSZC18 Heat Pump features the next-generation Copeland Scroll™ two-stage compressor coupled with Goodman’s ComfortBridge® communicating technology to deliver up to 19 SEER and 10 HSPF performance. ComfortBridge ‘off-the-wall’ technology gives contractors more installation options and intelligent controls. It works with any thermostat, including single-stage ones. ComfortBridge constantly gathers data, making automatic adjustments for peak performance ComfortBridge constantly gathers data, making automatic adjustments for peak performance, using the minimum energy needed for consistent, customized indoor comfort. A companion CoolCloud™ app connects technicians wirelessly via Bluetooth to ComfortBridge. Advanced ComfortAlert™ Diagnostics constantly monitor the system, reducing failures and pinpointing trouble spots. “Our 18-SEER heat pumps provide high-efficiency, energy-saving indoor comfort with the ease of installation as compared to less sophisticated products,” said Cory Gottfredson, senior product manager, Outdoor Split Systems for Goodman. Compressor crankcase heater “We have incorporated ComfortBridge technology to optimize installation while allowing homeowners to use any thermostat. This truly enhances both operation and installation, freeing contractors from hassles and leaving money in the hands of homeowners where it belongs.” The scroll compressor inside the GSZC18 is designed with fewer moving parts, and the high-efficiency, two-speed electronically commutated condenser fan motor with advanced fan design provides quiet airflow. Other features include SmartShift® technology with short-cycle protection, a bi-flow liquid-line filter-drier, suction line accumulator, high- and low-pressure switches, coil and ambient temperature sensors, a transformer, compressor crankcase heater, high-capacity muffler, and a color-coded terminal strip for non-communicating set-up.

Nortek Adds CDU1200 Coolant Distribution Unit To Its ServerCool Data Center Liquid Cooling Product Line
Nortek Adds CDU1200 Coolant Distribution Unit To Its ServerCool Data Center Liquid Cooling Product Line

Nortek™ Air Solutions introduces the CDU1200, a 1,200-kW coolant distribution unit (CDU) that’s the single most powerful, compact CDU on the planet, and the newest addition to its ServerCool™ data center liquid cooling product line. The CDU1200’s small 58 (d) x 35 (w)-inch (1,475 x 900-mm) footprint supplies an industry-first 1.2-MW of cooling capacity in a density of 14.6-ft2 (1.3-m2) that helps attain optimum power usage effectiveness (PUE). The CDU1200 is a perfect new construction or retrofit liquid cooling solution for high performance computing (HPC) and enterprise data centers, as well co-location, corporate network edge, government, research and other data center formats. Superior Pumping Power In an age where liquid cooling is required to support growing chip power densities, the CDU1200’s kW/ft2 capacity is unrivaled when directly compared to competitor products. The CDU1200’s compatibility with existing ServerCool CDU’s, such as the CD6 300-kW floor mount and the CD5 50-kW rack-mount, enables modular growth of existing systems. The CDU1200’s superior pumping power also allows it to be placed outside of the white space. The CDU1200 offers two redundant 15-hp stainless steel pumps with many energy-efficient features The CDU1200’s highly-efficient heat exchanger technology thermally transfers primary loop cooling to the secondary loop’s liquid cooling circuit for distribution to IT rack cold plates. The CDU1200 offers two redundant 15-hp stainless steel pumps with many energy-efficient features including electronically-commutated (EC) motors and variable frequency inverters that efficiently modulate optimum performance flow rates for the system’s 320-gpm (1,211-L/m) capacity. Liquid Cooling Control Experience System water purity is optimized with a standard 50-micron washable ultra filter/strainer and an optional ultraviolet (UV) light biological contaminant sterilization system. The CDU1200 has an onboard programmable logic controller (PLC)-based microprocessor using custom-written, proprietary software based on ServerCool’s decades of liquid cooling control experience. The unit’s control infrastructure features compatibility and plug-and-play connections with Modbus The system’s full instrumentation of triple-redundant pressure transducers and temperature sensors offer unprecedented pinpoint control and monitoring of vital statistics, such as primary and secondary loop discharge/return temperatures, data hall temperature and humidity, pump PSI and many other critical parameters. Operation parameters are accessed from the CDU1200’s user-friendly, seven-inch (17-cm) color LED touchscreen HMI or a remote monitor. The unit’s control infrastructure features compatibility and plug-and-play connections with Modbus, BACnet™ and other building automation system (BAS) protocols. Computer-Automated Testing System The CDU1200 has a narrow Delta-T temperature which helps facilitate eligibility for the Green500 supercomputers list. It’s rated nominally with a 90°F (32°C) primary and a 7.2°F (4°C) approach Delta-T and exceeds 2.5-MW capacity with an approach of 14.4°F (8°C). Nortek’s commitment to the CDU1200’s quality control and short lead times is illustrated by a newly-built state-of-the-art, dedicated production line established at Nortek Global HVAC’s world-class 350,000-square-foot (32,516-m2) Dyersburg, Tennessee., manufacturing facility. The Demand Flow Technology-certified plant uses quality control and reliability processes, such as multiple checkpoints each with the unit’s CAD drawings on a computer monitor. A 100-percent computer-automated testing system prevents human error. Dripless Smart Connector Accessories The CDU1200 design also includes: Requires less life space than a CRAC when converting a data center to higher cooling and higher density liquid cooling; Robotically welded, corrosion-resistant ASIS 316 stainless steel is used instead of some competitors’ plastic piping that potentially melts or leaks easily under higher pressures. Piping infrastructure is subjected to a stringent series of factory pressure and hydraulic quality control testing; Maintenance is minimal and requires only periodic filter/strainer checks; Modulating actuator valve can control dew point and prevent condensation; Compatible with all brands of chillers, evaporative coolers, cooling towers and other chilled water central plant formats; User-definable LED alarms for leak detection/prevention and performance criteria; Fixed flow meters on primary and secondary circuits; Two-year standard warranty–one of the industry’s longest; Optional manifolds and dripless smart connector accessories fit all cold plate piping configurations. ServerCool products are ISO-9001:2015-certified and backed by Nortek’s proven 20 years of mission critical experience, design and customer support.

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