As the world works to contain the spread of the coronavirus COVID-19, the team at Trane is adapting to this rapidly evolving situation, implementing safety measures, and taking care of each other, the partners and the customers. They have implemented steps in an effort to protect the Trane team, the customers and the people who work, play and heal in the facilities where they provide services and systems.

Trane’s business is largely categorized as ‘critical’ by the U.S. Department of Homeland Security. They heat, cool, ventilate and service essential spaces like homes, hospitals, pharmacies, nursing homes, supermarkets, emergency services, data centers, construction and much more. These functions are essential for the health and safety of the global community, especially in this time of national emergency.

Remote service capabilities

Trane’s team is working hard to support the infrastructure that people around the world rely upon. Trane is very much open and operating – and the people who build and service the products are working in the manufacturing plants and at the customer sites. Trane will not compromise their health and safety, and are following all guidelines from the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and country health departments.

Trane is doing all they can to make sure they continue their critical work, while safeguarding the health and safety of the employees and the customers. Business critical local visits to the customer sites by account managers or technicians are continuing, in line with the safety protocols. They are also leveraging virtual and remote service capabilities as needed.

Health Self-Assessments

Where possible, they have asked their team members to hold customer and partner meetings virtually

As needed, Trane will temporarily close certain sales offices per state and city requirements, but continue to operate and serve customers remotely, as well as continue on-site work as permitted. To inhibit the spread of the virus, they have prohibited all travel to and from high-risk areas outlined by the CDC, and have restricted all other non-essential travel. Where possible, they have asked their team members to hold customer and partner meetings virtually. Any employee who can work from home is encouraged to do so.

Trane requires that all employees not working from home perform daily health self-assessments before coming to work. Anyone who has traveled to a high-risk area, has had suspected contact with a person who is infected or is symptomatic is asked to stay home and self-quarantine for 14 days before returning to company or customer sites.

Enhanced cleaning procedures

Like many companies, Trane has implemented new visitor policies at all of the locations, prohibiting visits from people who have traveled to high-risk areas or those exhibiting acute respiratory symptoms.

They are implementing additional safety measures at all facilities in line with guidelines from the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and country health departments, including enhanced cleaning procedures and screenings, personal protective equipment usage and guidance, and communications on hand washing and other preventive measures.

Ever-Changing circumstances

The situation continues to evolve quickly, and they remain committed to supporting the people

They have flexible work arrangements in place for employees who can work from home, country-specific benefits for employees on leave for quarantine or illness, U.S. access to back-up child and eldercare assistance, and a Helping Hand Fund, which assists employees around the world dealing with unexpected financial hardships.

The situation continues to evolve quickly, and they remain committed to supporting the people, the customers and partners during this unprecedented time. Trane is prepared to lead their customers through the ever-changing circumstances as it relates to their facilities and building projects. The best way to stay in contact with Trane is through the local account manager, who can discuss the specific situation. In addition to new and existing projects or services, please reach out in any of the following categories as needed:

  • How to operate facilities more efficiently with vacant spaces
  • Available options for remote service and monitoring to avoid additional bodies in a building
  • Answers to questions about air quality and ventilation solutions
  • Temporary and rental solutions for new or expanded healthcare operations
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