Ariston is constantly monitoring the progress of the Coronavirus (COVID-19) outbreak and evaluating its effect on the valued customers and colleagues. Customer safety and wellbeing remain Ariston’s top priority in these uncertain times.
Following the latest guidance and advice issued by the World Health Organization and the Government, they’ve taken practical steps to ensure they can continue to provide consistent levels of service and customer care. Ariston is aware daily lives are being affected and disrupted but, even as the situation evolves, Ariston will do everything in their power to ensure householders have heating and hot water.
Maintaining boiler performance
Any appointment involving a customer who is self-isolating will then be reviewed on a case-by-case basis
If one is currently self-isolating, or suspect that they might be suffering from Coronavirus, Ariston requests that, as a precaution, customer should inform Ariston when booking an Ariston engineer visit so that they can plan the most suitable approach.
Any appointment involving a customer who is self-isolating will then be reviewed on a case-by-case basis. Ariston will be constantly monitoring and evaluating demand and capacity throughout the forthcoming months in order to ensure they can assist as many vulnerable people as possible. Customers concerned about annual servicing – which is vital in maintaining boiler performance and validating its warranty – should be aware this can take place up to three months from the date it is due.
Relevant health questionnaire
For all other work, Ariston engineers have been fully briefed on the health and safety measures required, including:
- Conducting relevant health questionnaire in advance of visiting customers’ homes and properties
- Engineers have been instructed that they must self-isolate if they display any symptoms of COVID-19
- No handshakes on arrival
- Wearing gloves at all times
- Wearing/using personal protective equipment (PPE) that can safeguard the working environment, including face masks, as and when applicable
- Maintaining a suitable, safe distance between themselves and customers, according to best practice
